Why would a new hard drive NOT been seen by the BIOS but it is seen by Dell's pre-installed service program? I verified that the new hard drive works on a test computer. But when I install it into the customer's computer, the BIOS does not see it. What is confusing is that Dell's program sees it but the BIOS does not.
Has anyone experienced this before?
Thanks!
Has anyone experienced this before?
Thanks!