Needing Freepbx Help

[devham]

Hey everyone.

I wasn't to sure of where to post this but I am trying to setup a Freepbx system in our own office.

I have the internal settings all setup but am having trouble with the trunking from our ISP.

Is this a good place to post this? If so is anyone willing to lend me a hand?

Thank you in advance.

 

[drpcfix]

99% of the time you want to use flowroute.com for the "SIP Trunk" and not your ISP, that's sort of a red flag..

Can you explain more about what the ISP is providing you? Are you using a PRI and a card to drive it?

Most people are just using SIP trunks these days.. The box just needs internet access.

 

[devham]

We went with our ISP as this allowed us to keep our existing number. I looked at a few services but they didn't have rate centers for my city.

The ISP has given me a second modem for the trunk, a username, password and a domain/host. So far so good.

I can receive incoming calls, but when I call out I get "all circuits are busy". If I look at the asterisk debug it also says " failed to authenticate on invite" when making outgoing calls.

At first the installer from the ISP told me I didn't need a registration string, but after checking with the service department they say that it is in fact needed. Now, when I enter the registration string I get "failed to authenticate on register".

Right now I'm trying to see if it's something in my configuration or if it is an issue with something on the ISP side.

 

[drpcfix]

We went with our ISP as this allowed us to keep our existing number. I looked at a few services but they didn't have rate centers for my city.

The ISP has given me a second modem for the trunk, a username, password and a domain/host. So far so good.

I can receive incoming calls, but when I call out I get "all circuits are busy". If I look at the asterisk debug it also says " failed to authenticate on invite" when making outgoing calls.

At first the installer from the ISP told me I didn't need a registration string, but after checking with the service department they say that it is in fact needed. Now, when I enter the registration string I get "failed to authenticate on register".

Right now I'm trying to see if it's something in my configuration or if it is an issue with something on the ISP side.

And you checked with flowroute to see if they could port your number and they said no??

So it sounds like you are using something like a sangoma fxo card in the pbx? You haven't really shared that level of detail..

I've done it a few times, it's been a few years - since after about 2008 I started doing all SIP trunks because the internet speeds in town were able to support it easily.

When I was really stuck I would go to upwork.com and hire someone to ssh in for me and fix it

 

[devham]

I do not have an FXO or FXS card in the system. The ISP is providing me a SIP trunk with our phone number. I had the PBX working with a trunk from SIP station for testing but when moving over to the ISP Trunk is when I ran in to issues.

I will have a look at upwork.

 

[trevm999]

+1 for upwork. RFNow has Asterisk certified techs if you want someone local.

 

[devham]

Well I've got it sorted out. Turns out the ISP has the wrong password setup on our account.

Thank you all.

 

[drpcfix]

Well I've got it sorted out. Turns out the ISP has the wrong password setup on our account.

Ok - but please satisfy my curiosity, what kind of trunk was it if not FXO and from your ISP? Was it a SIP trunk??

 

[devham]

Ok - but please satisfy my curiosity, what kind of trunk was it if not FXO and from your ISP? Was it a SIP trunk??

Sorry. Yes it was a SIP trunk.

 

[drpcfix]

Sorry. Yes it was a SIP trunk.

Oh - cool

Glad you got it going!

 

[rsarceno]

Devin,
To avoid confusion, set the dialplan on the phone as default.
Modify the dialplan on your outgoing on the Freepbx.
Are you running Freepbx 13.x?