Depending on how often these issues occure you may want Log Me in Resuce. No program running in the background all the time so no worries from customers about you being able to access their computer without their permission.
It quickly pays for its self in time and fule costs. Plus you can also immediately start working on a clients computer to perform a triage diag when they call in to setup an appointment. You might even be able to save a site visit all togehter if you can do the full repair via remote.
Plu you will have the ability to fix those annoyance problems as needed with just a quick connection as you are wishing to do.
Imagine if you will someone that calls in with a problem... you offer to fix the problem via remote and "include" a site visit should the problem not be fixable via remote. Now compound that if you get two calls close together. This speeds up your time to get paid as you can immediately get started on repairs versus trying to juggle appointment times.
There is no better time to fix a computer when someone calls in than right then.
