"My Documents" Renamed to garbage characters in Start Menu

[ajc196]

After going through and getting everything infecting a customer's machine out, there's a little something that was left behind. The Documents folder in the start menu got renamed to something with nothing but junk characters. However, the link is still working and takes you straight to the documents folder.

Any fixes? All the malware is off but it just left this behind...

 

[arrow_runner]

Just do a registry search for the character string and fix it.

 

[arrow_runner]

You also state that all malware has been removed, but I can clearly see Norton is still on the system.

 

[ajc196]

Stubborn customer, brought to me in-shop from an onsite tech... I'm talking to deaf ears basically. I never leave it on if I have an option. The thing came to me with McAfee, Norton, and that UniBlue grayware all simultaneously installed...

 

[iptech]

You also state that all malware has been removed, but I can clearly see Norton is still on the system.

...and Google Desktop.

 

[ajc196]

Again, I have zero contact with the customer since I'm strictly in-shop and can't leave, so I am not at liberty to remove too much stuff. I could call and go over stuff with them, but it's not quite feasible when I run a full bench with 15 systems by myself. I WANT TO. Trust me. Truth be told, I wish I could reload every system I touch since I mostly deal with junk-infested college kid laptops around here.

 

[iptech]

After going through and getting everything infecting a customer's machine out, there's a little something that was left behind. The Documents folder in the start menu got renamed to something with nothing but junk characters. However, the link is still working and takes you straight to the documents folder.

Any fixes? All the malware is off but it just left this behind...

Right Click -> Rename.

 

[arrow_runner]

Right Click -> Rename.

lol, that works too.

 

[ajc196]

Right Click -> Rename.

Good lord I'm slipping, forgot the start menu items had those same context menu items... Thanks dude!

 

[vdub12]

Right Click -> Rename.

Now thats funny. .............

 

[arrow_runner]

My fix would work too... it's just...more flashy....

 

[hardtoremember]

Right Click -> Rename.

Dang, that's what I came in to say!

 

[vdub12]

My fix would work too... it's just...more flashy....

At least with your fix if it was done in front of the customer it would look like they are getting there moneys worth.

We should make a list of quick easy fixes and complicated looking solutions for them.

 

[hardtoremember]

At least with your fix if it was done in front of the customer it would look like they are getting there moneys worth.

We should make a list of quick easy fixes and complicated looking solutions for them.

We'll be like the bottle flippers of the computer repair industry!

 

[Siborg]

Hey you could right click and........ ah damn