[WARNING] Microsoft Surface Laptop 3 Screens Are Spontaneously Cracking

[Porthos]

When some of the affected owners spoke to Microsoft about the issue they were told that they would need to send the laptop to Microsoft for a screen replacement, which would cost $500.

One Surface owner, though, was told that Microsoft is aware of the reports and is investigating the issue but could not give a time frame for resolution.

"Microsoft has acknowledge in the latest correspondence with the store I purchased the device from that they are investigating other reports of the same issue. However they could not provide a time frame on when they would find a solution or resolve the issue."

Issues like this are commonly caused by how the hardware was assembled such as tightening screws too much that it increases the tension throughout the device or not sealing components properly so they are improperly exposed to the environment.

https://www.bleepingcomputer.com/ne...-laptop-3-screens-are-spontaneously-cracking/

 

[phaZed]

Issues like this are commonly caused by how the hardware was assembled such as tightening screws too much that it increases the tension throughout the device or not sealing components properly so they are improperly exposed to the environment.

Well, author picked the wrong time to pull out the "it's overtightened screws" theory, seeing as the surface's screen is glued. Call me crazy, but the picture of the guy's cracked screen looks exactly like something from the outside, top cover side, pushed down and cracked the right side.

Reports vary all over the place, as far as where the cracks are developing... Left, right, top, bottom, corners... That being said, the reports only amount to a few dozen units that I see. If it is a manufacturing defect, it's in the glass itself, not a chassis problem.

 

[Big Jim]

Well, author picked the wrong time to pull out the "it's overtightened screws" theory, seeing as the surface's screen is glued. Call me crazy, but the picture of the guy's cracked screen looks exactly like something from the outside, top cover side, pushed down and cracked the right side.

Reports vary all over the place, as far as where the cracks are developing... Left, right, top, bottom, corners... That being said, the reports only amount to a few dozen units that I see. If it is a manufacturing defect, it's in the glass itself, not a chassis problem.

Have to agree with you here, how many times have we heard this kind of thing from customers

Microsoft Surface Laptop 3 owners are reporting that their laptop screens are spontaneously cracking without being dropped, hit, or otherwise used out of the ordinary.