Microsoft Registered Refurbisher Program HELP

[carrcomp]

It's all done on the site.

If you're receiving an error post it, but I can almost guarantee that if you're getting an error with the COA it's either not a valid COA, or something is being mistyped. You'll need to call Microsoft to handle that.

 

[Emmanuel Marceus]

Purchase some COAs and might have believe that they would equal to Product Keys for a tech lab

 

[Emmanuel Marceus]

I spent over an hour waiting to talk to someone and they hung up on me. They "msn" all communication is by email only. Help I have over 100 laptops for 2 tech labs. Kids are waiting and summer is almost over.

Thank You again for all the responses

 

[Emmanuel Marceus]

I take it you have registered on the ms refurb portal?

And having done so, purchased your citizenship licences and received them?

yes

 

[Kitten Kong]

@Emmanuel Marceus, let's start at the beginning.

You log into the portal, you have your licences all ready.

Are you entering the numbers below the actual coa?

Then entering the numbers from (your new licences, which you have bought). And entered in where the licences are going to, eg full details of the school?

As this then will generate a valid coa for you.

 

[Kitten Kong]

If your still stuck, I'm in and out all weekend, but on Monday, feel free to give me a shout, and I will remote into your machine, and see what is happening.

Unless another tn member can assist you over the weekend. That's the best I can do

 

[Emmanuel Marceus]

I take it you have registered on the ms refurb portal?

And having done so, purchased your citizenship licences and received them?

I registered for the program second week of june and past the test . But, have had to resubmit my testing again today because as of July 1st program changed. would this affect how I'm able to process the CoA's

 

[Kitten Kong]

It is entirely possible yes.

 

[Emmanuel Marceus]

Hey all thank you for support and suggestions. But the answer by microsoft "All new Windows 10 COAs (Citizenship and Commercial) will have a new unique security code printed on them. This is a new feature and is required for requesting product keys for Windows 10 through the portal. This new code has been implemented to help us safeguard against incorrect product key requests and ultimately make the program more secure for all refurbishers and users. So when you are submitting a request for a Windows 10 Product key in the future not only will you be required to submit the new COA ID that is printed on the COA, you will also be asked for the Security Code. If you are doing multiple requests using the up loadable template, the portal when processing the request will look for the security code against the Windows 10 COAs and if the code has not been supplied, the file will be rejected. There are more details about this new feature in the Program Guide, which you can download from the Resources area of the portal.
In case you are requesting product keys for other products (Windows 7), simply leave the field empty as it is not a requirement for other products than Windows 10.

Sorry for color

 

[Tech Don]

need your help guys

I failed 8 times with renew my licence , any one know what answers is wrong .

If a refurbished PC has a Windows Operating System COA attached, can the operating system be reinstalled and legally supplied to a new end user?
X 1) Yes, in all cases
O 2) Yes but only if the PC also has it's original OEM recovery media or hard-disk based image and that original media/image is used for the installation and is provided to the new end user O 3) No, not unless the refurbisher purchases a new commercial license pack with software and COAs included
O 4) Never
Can a Microsoft Registered Refurbisher advertise to sell the Microsoft licenses in this program separately from the refurbished PCs?
O 1) Yes as long as the software is not commercial software
X 2) No, the hardware must be sold with the software preinstalled
O 3) Yes software and hardware are 2 different products and can be sold separately
How old must a PC be for it to be eligible for refurbishment and preinstallation of a license through the Microsoft Registered Refurbisher Program?
O 1) 1 year old used PC
X 2) At least 6 months old used PC
O 3) The age of the PC doesn't matter, so long as the PC has been owned and used by someone else
Who is responsible for ensuring that a refurbished PC is properly licensed before it is sold to a new customer?
O 1) It is the end user's responsibility to ensure that the refurbished PC that they are buying is properly licensed
X 2) If a PC is preinstalled with software by the refurbisher, it is the refurbishers responsibility to ensure that the refurbished PC is properly licensed
O 3) The refurbisher can install whatever licenses the customer asks for
Can a Registered Refurbisher activate software on behalf of their customers?
O 1) No as the customer can only activate the software
O 2) Yes
X 3) Yes, but they must use Sysprep to present the License Terms to the customer when they first boot up so that they can accept them
Where can a Registered Refurbisher purchase
citizenship licenses
or supply to schools and non-profit charitable organisations?
O 1) Purchase from retail stores
O 2) Order through a Microsoft Authorised OEM Distributors
X 3) Order through the Microsoft Registered Refurbisher Program portal
Specially Approved Recipients
O 1) Purchase from retail stores
O 2) Order through a Microsoft Authorised OEM Distributors
X 3) Order through the Microsoft Registered Refurbisher Program portal
The Microsoft Registered Refurbisher Program includes Windows citizenship licenses for specific types of customers. What types of customers are eligible for these licenses?
O 1) Non-profit charitable organisations
O 2) Academic users such as schools, administrative offices of educational institutions and museums
O 3) Technology Access Programs (TAP)
X 4) All of the above
hat type of licenses can Specially Approved Recipients receive.
X 1) They can receive only citizenship licenses
O 2) They can receive both commercial and citizenship licenses but given the lower price for citizenship licenses, these are the most likely to be supplied
O 3) They can only receive commercial licenses
If a PC is to be refurbished and preinstalled through the Microsoft Registered Refurbisher Program, what repairs are allowed during the refurbishment process?
O 1) Cleaning and touch up
O 2) Repair and replacement of parts
O 3) Upgrades to components such as hard disk drives and RAM.
O 4) Upgrade of the motherboard
O 5) All of the above
X 6) 1), 2) and 3) only
Can a Microsoft Registered Refurbisher engage a third party to distribute refurbished PCs with citizenship licenses to eligible recipients?
X 1) Yes, but the Microsoft Registered Refurbisher must retain responsibility for the refurbished PC until it is received by the eligible recipient
O 2) No, they can only distribute directly to eligible recipients
O 3) Yes, they can sell the refurbished PCs to the third party who is then responsible for delivering the PC to the eligible recipient
If a refurbished PC has a Windows Operating System COA attached, can the operating system be reinstalled and legally supplied to a new end user?
O 1) Yes, in all cases
X 2) Yes but only if the PC also has its original OEM recovery media or hard-disk based image and that original media/image is used for the installation and is provided to the new end user O 3) No, not unless the refurbisher purchases a new commercial license pack with software and COAs included
O 4) Never
Can a Microsoft Registered Refurbisher advertise to sell the Microsoft licenses in this program separately from the refurbished PCs?
O 1) Yes as long as the software is not commercial software
X 2) No, the hardware must be sold with the software preinstalled
O 3) Yes software and hardware are 2 different products and can be sold separately
Where does a Registered Refurbisher attach the COA for a citizenship Microsoft Office license?
O 1) The COA should be attached to the outside of the PC under the Windows Operating Systems COA
X 2) The COA should be attached to the printed Product Key pdf
O 3) The COA should be attached to the shipping box
Are refunds allowed in the Microsoft Registered Refurbisher program for citizenship COAs purchased from the RRP tool?
X 1) No refunds are not allowed for citizenship COAs
O 2) Yes refunds can be given if the COAs are returned within 3 months of purchase
O 3) Yes refunds can be given if agreement is reached with the local subsidiary
Which Windows licenses can a Registered Refurbisher preinstall on a PC with no or an illegible COA attached?
X 1) A Registered Refurbisher can't install Windows through program
O 2) A Registered Refurbisher can preinstall a citizenship license for Windows
O 3) A Registered Refurbisher can install either commercial or citizenship licenses
What recovery option is available for citizenship licenses',
O 1) There is no recovery option available
X 2) Only a hard disk base recovery image is available
O 3) Recovery media on a DVD can be included when pre-installing a citizenship license
Where does a refurbisher put the Windows Operating systems COA once they have preinstalled the software on the refurbished PC?
X 1) A COA must be attached to each PC for each product that is pre-installed and visible on the outside of the PC, beside the pre-existing COA
O 2) If a pre-existing COAs is already on the PC, a further COA does not need to be fixed to the outside of the PC
O 3) A COA must be placed over the pre-existing COA already on the outside of the PC
If a PC is to be refurbished and preinstalled through the Microsoft Registered Refurbisher Program, what repairs are allowed during the refurbishment process?
O 1) Cleaning and touch up
O 2) Repair and replacement of parts
O 3) Upgrades to components such as hard disk drives and RAM.
O 4) Upgrade of the motherboard
O 5) All of the above
X 6) 1), 2) and 3) only
The Microsoft Registered Refurbisher Program includes Microsoft Office citizenship licenses for specific types of customers. What types of customers are eligible for these licenses?
O 1) Non-profit charitable organisations and Technology Access Programs
O 2) Academic users such as schools, administrative offices of educational institutions and museums
X 3) All of the above
How old must a PC be for it to be eligible for refurbishment and preinstallation of a license through the Microsoft Registered Refurbisher Program?
O 1) 1 year old used PC
X 2) At least 6 months old used PC
O 3) The age of the PC doesn't matter, so long as the PC has been owned and used by someone else
If a refurbished PC has a Windows Operating System COA attached, can the operating system be reinstalled and legally supplied to a new end user?
O 1) Yes, in all cases
X 2) Yes but only if the PC also has it's original OEM recovery media or hard-disk based image and that original media/image is used for the installation and is provided to the new end user O 3) No, not unless the refurbisher purchases a new commercial license pack with software and COAs included
O 4) Never
Can a Microsoft Registered Refurbisher advertise to sell the Microsoft licenses in this program separately from the refurbished PCs?
O 1) Yes as long as the software is not commercial software
X 2) No, the hardware must be sold with the software preinstalled
O 3) Yes software and hardware are 2 different products and can be sold separately
What is a 'Refurbished' PC? As defined by Microsoft, a refurbished PC is a used PC that has gone through the following processes that leave the PC ready for use by a new owner:
O 1) Data wiping to remove all data and software that was previously installed on the PC
O 2) Testing to ensure that the PC works and is safe to use
O 3) Minor repair and/or replacement of defective PC components
X 4) All of the above
Can a Microsoft Registered Refurbisher engage a third party to distribute refurbished PCs with citizenship licenses to eligible recipients?
X 1) Yes, but the Microsoft Registered Refurbisher must retain responsibility for the refurbished PC until it is received by the eligible recipient
O 2) No, they can only distribute directly to eligible recipients
O 3) Yes, they can sell the refurbished PCs to the third party who is then responsible for delivering the PC to the eligible recipient
How are the monthly COA ordering limits applied?
O 1) There are no limits
O 2) The limit applies per individual product
o 3) The limit applies to product family totals
X 4) The limit is for all COAs ordered within a given month
What type of licenses can Specially Approved Recipients receive?
O 1) They can receive only citizenship licenses
X 2) They can receive both commercial and citizenship licenses but given the lower price for citizenship licenses, these are the most likely to be supplied
O 3) They can only receive commercial licenses
Why is it important that refurbishers supply PCs with software licenses?
O 1) Because this enables customers to receive PCs with fully working software that also entitles them to downloads, updates and enhanced features
O 2) Because inappropriately installed software carries a risk of viruses and software that doesn't work correctly
O 3) Because copyright and trademark infringement is taken very seriously by the software industry and law enforcement, plus carries serious penalties
X 4) All of the above
The Microsoft Registered Refurbisher Program includes Microsoft Office citizenship licenses for specific types of customers. What types of customers are eligible for these licenses?
O 1) Non-profit charitable organisations and Technology Access Programs
O 2) Academic users such as schools, administrative offices of educational institutions and museums
X 3) All of the above
Are refunds allowed in the Microsoft Registered Refurbisher program for citizenship COAs purchased from the RRP tool?
X 1) No refunds are not allowed for citizenship COAs
O 2) Yes refunds can be given if the COAs are returned within 3 months of purchase
O 3) Yes refunds can be given if agreement is reached with the local subsidiary
Can a Registered Refurbisher activate software on behalf of their customers?
O 1) No as the customer can only activate the software
O 2) Yes
X 3) Yes, but they must use Sysprep to present the License Terms to the customer when they first boot up so that they can accept them

 

[Tech Don]

I failed the MRRP renew test, but can not pinpoint what questions I did wrong ! please help me so I won t be confused for for the next one. Thanks. The x that the one I selected.

If a refurbished PC has a Windows Operating System COA attached, can the operating system be reinstalled and legally supplied to a new end user?

1) Yes, in all cases
X2) Yes but only if the PC also has it's original OEM recovery media or hard-disk based image and that original media/image is used for the installation and is provided to the new end user
3) No, not unless the refurbisher purchases a new commercial license pack with software and COAs included
4) Never
Can a Microsoft Registered Refurbisher advertise to sell the Microsoft licenses in this program separately from the refurbished PCs?

1) Yes as long as the software is not commercial software
X2) No, the hardware must be sold with the software preinstalled
3) Yes software and hardware are 2 different products and can be sold separately
How old must a PC be for it to be eligible for refurbishment and preinstallation of a license through the Microsoft Registered Refurbisher Program?

1) 1 year old used PC
X2) At least 6 months old used PC
3) The age of the PC doesn't matter, so long as the PC has been owned and used by someone else
What type of licenses can Specially Approved Recipients receive?

X1) They can receive only citizenship licenses
2) They can receive both commercial and citizenship licenses but given the lower price for citizenship licenses, these are the most likely to be supplied
3) They can only receive commercial licenses
The Microsoft Registered Refurbisher Program includes Windows citizenship licenses for specific types of customers. What types of customers are eligible for these licenses?

1) Non-profit charitable organisations
2) Academic users such as schools, administrative offices of educational institutions and museums
3) Technology Access Programs (TAP)
X4) All of the above
Are refunds allowed in the Microsoft Registered Refurbisher program for citizenship COAs purchased from the RRP tool?

X1) No refunds are not allowed for citizenship COAs
2) Yes refunds can be given if the COAs are returned within 3 months of purchase
3) Yes refunds can be given if agreement is reached with the local subsidiary
Which Windows licenses can a Registered Refurbisher preinstall on a PC with no or an illegible COA attached?

1) A Registered Refurbisher can't install Windows through program
X2) A Registered Refurbisher can preinstall a citizenship license for Windows
3) A Registered Refurbisher can install either commercial or citizenship licenses
Who is responsible for ensuring that a refurbished PC is properly licensed before it is sold to a new customer?

1) It is the end user's responsibility to ensure that the refurbished PC that they are buying is properly licensed
X2) If a PC is preinstalled with software by the refurbisher, it is the refurbishers responsibility to ensure that the refurbished PC is properly licensed
3) The refurbisher can install whatever licenses the customer asks for
Why is it important that refurbishers supply PCs with appropriate software licenses?

1) Because this enables customers to receive PCs with fully working software that also entitles them to downloads, updates and enhanced features
2) Because inappropriately installed software carries a risk of viruses and software that doesn't work correctly
3) Because copyright and trademark infringement is taken very seriously by the software industry and law enforcement, plus carries serious penalties
X4) All of the above
What recovery option is available for citizenship licenses?

X1) There is no recovery option available
2) Only a hard disk base recovery image is available
3) Recovery media on a DVD can be included when pre-installing a citizenship license