medco.com and facebook.com won't load

lan101

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I have a customer with a 3 month old machine that refuses to go to these 2 web sites. I have tried explorer, firefox, and chrome. I have ran combofix, malwarebytes etc. I reset the browsers, cleared cache etc. Ran ccleaner to clean out cookies etc. Also ran the windows repair tool to fix winsock dns etc. as well.

These sites work fine on her 3 year old laptop though through the same internet connection.

Any other suggestions short of formatting taking it back to the factory partition?

Thank you guys,

Landon
 
Norton was on there, but I removed it with Revo. Now that I think of it, I don't believe I used the official removal tool afterwards, which I normally do. I will try this and post an update.

Thanks guys,

Landon
 
Norton was on there, but I removed it with Revo. Now that I think of it, I don't believe I used the official removal tool afterwards, which I normally do. I will try this and post an update.

Thanks guys,

Landon

I assume you meant Renvo,

But yeah the problem with Norton (And other software packages like it) is that it's usually not configured properly.

In the 4 years I did help desk support, 80% of the calls I took for specific websites not loading came down to Norton not being properly configured.

Oddly enough only 2% was because the website was down.
 
Very true.

I had a customer just last week that had an issue opening a news website because of Symantec Firewall.
 
I've seen flakey routers cause weird issues like this - surf properly on 1 PC on network and then another has troubles w/ random different websites.

Have you checked host file and DNS settings?
 
I uninstalled with revo uninstaller

Today ran the norton removal tool...still no difference.

I am going to tell her to try a different cable to the router and on a different port to see if it makes any difference.

I will also change the dns to google.

I will post back results for this.

Thanks again guys,

Landon
 
still no difference...they are switching to time warner cable soon...it just become available to them...we shall see if that does anything different.
 
Since another computer on the same network works fine, and you switched the ethernet cable and router port, it's safe to assume that the problem is directly linked to the PC (either hardware or software). I would say software, however...

Have you looked at the router itself? Many routers have access control settings that can block a MAC or IP address from specified websites. You could also try manually changing the computer's IP address, just to be sure it's not an issue with the IP address and the router.

You could also try a live Linux distro to make sure there's not a bizarre issue going on which isn't related to software. There's also the option of switching the actual router with a spare and seeing if that changes anything.

Thinking outside the (router) box... have you looked into parental controls? Maybe someone accidentally (or improperly) set up parental controls on the computer.

Have you tried running nslookup, ping, or tracert from the computer? It would be interesting if you could get a ping to Facebook. You might also try a text web browser like Lynx, just to see if you can get any web data at all from the sites.
 
This customer got their new internet service and the problem went away. So problem solved, but still don't know why lol
 
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