Hi folks,
I had replaced the keyboard about a year ago on the unit.
Customer now says experiencing an erratic pointer whilst using either the trackpad or an external mouse. Cursor jumps around and clicks on things by itself making user click on unintentional items.
I just haven't been able to reproduce the problem, even now the second time they've returned it for another look at the cursor problem.
I've got about 6 word docs open + powerpoint file + multiple tabs in chrome and safari + youtube playing music, usb hdd plugged into a usb hub.
Can't reproduce the problem. The laptop is totally normal to me with trackpad and external mouse.
They say the problem just happens whilst using the laptop.
I can't assess a problem I can't reproduce.
Any input highly appreciated.
I had replaced the keyboard about a year ago on the unit.
Customer now says experiencing an erratic pointer whilst using either the trackpad or an external mouse. Cursor jumps around and clicks on things by itself making user click on unintentional items.
I just haven't been able to reproduce the problem, even now the second time they've returned it for another look at the cursor problem.
I've got about 6 word docs open + powerpoint file + multiple tabs in chrome and safari + youtube playing music, usb hdd plugged into a usb hub.
Can't reproduce the problem. The laptop is totally normal to me with trackpad and external mouse.
They say the problem just happens whilst using the laptop.
I can't assess a problem I can't reproduce.
Any input highly appreciated.