You know, wifi seems logical. I would guess most techs just toss in a ethernet cable and use that. Perhaps it needs a new wifi driver, or he is using a demanding application that requires low latency internet connection, or he is on channel 1 frequency, same as neighbors, and next to a microwave, and everytime he makes popcorn it freezes..... might be a stretch but who knows.
Or a program crashes and eats memory, and he says his whole computer is slow, when in reality it is just some program that is corrupt....