Laptop won't work at home, won't fail in shop

Sounds like you've spent enough time on this one. Disable the wifi card and get a mini usb one and be done. I've seem them on eBay for 5 bucks before. Sounds like the quickest easiest fix imo.
 
You know, wifi seems logical. I would guess most techs just toss in a ethernet cable and use that. Perhaps it needs a new wifi driver, or he is using a demanding application that requires low latency internet connection, or he is on channel 1 frequency, same as neighbors, and next to a microwave, and everytime he makes popcorn it freezes..... might be a stretch but who knows.

Or a program crashes and eats memory, and he says his whole computer is slow, when in reality it is just some program that is corrupt....

I've had a bad wifi card in a laptop work everywhere I tried it execpt the clients house. Laptop would blue screen not freeze but, strangest thing, disabling the wifi adapter it would work there.
 
I would suggest we check the laptop LCD open and close mechnism.

Maybe there is some poor connection or something stuck whenver the laptop LCD is close or open, pleae check the laptop small button at the edge of the LCD and the top part of the keyboard, that small button can just turn the screen off and put the latop to standby mode or trigger any app previously set once we close the LCD.

Besides, check the HDD data ribbon cable, I have seen the broken even just a single wire or poorly connected HDD data cable cause the weird problems on Dell laptops.

Look at the HDD ribbon cable will not find the problem, replace that.

Hope this helps.
Bill
Tech Manager WPTinc.:)
 
I've had a couple of these. Odd as it may sound it could be something to do with the wifi protocol.

We had a guy with a laptop that would freeze at his house but not here. After some poking around it appeared that it was wifi related as he could rj45 it and it would work, but die on WIFI. We both have the same service (FIOS) and same router. So the only thing left I could think of is that his wifi nic or driver sees a local router with a particular protocol then "something" happens and that causes it to freeze when it tries to handshake with it.

I cant prove that was the reason, but it happened twice and both times by switching to an older wifi (non-N) card the problem went away.

Since I get a lot of dead laptops I always keep the wifi cards and have a stack of them for swapping. If you get a dead laptop try to keep the nic, many of them will work in different makes and models of laptops. Lenovos and some HPs tend to be picky but most will work elsewhere because technically they are just PCI devices.
 
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