Killer pet peeves ...

[thecomputerguy]

What are some of yours? The two pet peeves I run into almost everyday are:

Customer calls me, "Hey Computer guy I got a message on my computer and it's not letting me connect to the internet."

Me: "Ok"

Customer: "It says, Problems with this web page might prevent it from being displayed properly or functioning properly in the future you can display this message"

Me: "Ok just"

Customer: "by double clicking the warning icon displayed in the status bar"

Me: "Ok just do"

Customer: "Always display this message when a page contains error OK Hide details Line 71 Character 1"

Me: Ok do"

Customer: "Error object expected Code 8 Javascript error Javascript. JSExcep"

Me: "Just"

Customer: "tion. Unknown name An error has a occured in the script on this page Line 76 Character 9 Error Object required Code"

Me: "Hold"

Customer: "0 URL: www.somesite.com do you want to continue running

Me: "Ok one"

Customer: "Scripts on this page Yes No"

Me: "Did you reboot your computer?"

Customer: "Oh yeah that fixed it"

Grrrr


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Second one

Customer calls we schedule an appointment.

Me: Ok what is your address?

Customer: 123456 Super Street

Me: Ok perfect I know exactly how to get there I have friends who live down the street, and I have GPS built into my car.

Customer: Ok all you do is take the 45 freeway down to freemont st. get off freemont st., make your second left, make a right at daisy rd. go down about 5 miles keep driving until you see the drug store, make a right at the drug store, go down to central ave. make a left make your first right, go down to tech circle, make a left go down two blocks and make a right make a U turn, make another right onto super street and we're on the left hand side.

Me: Right, Got it.


YEEEEESSHH

 

[mau64]

Those are both hilarious. I hate when I say all I need is their address and they do the "if you see the stop sign missing the "p" you've gone too far crap.

 

[coffee]

Customer: Im having a problem with my email.

me: Ok, How do you get your email? Thru your browser or thru a mail client?

Customer: What do you mean? I use my desktop.

me: What, Im sorry?

Customer: I open my desktop and get my email.

me: You mean you open a browser.

Customer: Whatever. Anyways, I cannot get my email.

me: What happens when you try in your browser?

Customer: You mean my desktop?

 

[YeOldeStonecat]

It's a dumb pet peeve....but when people (especially other techs) call a NIC a "NIC Card".

Err..that's redundant! It's just NIC!

***edited...typo..meant "dumb" not "dump"

 

[angry_geek]

It's a dump pet peeve....but when people (especially other techs) call a NIC a "NIC Card".

Err..that's redundant! It's just NIC!

A little like LCD screen/monitor. I always hated that one.

 

[16k_zx81]

When I first saw the title of this thread, I was thinking, "If one of my customers wanted me to work somewhere that had Killer Pets, I would be peeved too!"

 

[Ccomp5950]

Customers that drop off a computer and are told "3 to 5 days" and then call twice daily to check on updates, going so far as to even call 30 minutes after dropping off the computer.

You call them on day 4 and tell them it's good to go and to come pick it up but don't hear back from them for 2 weeks.

 

[nlinecomputers]

When I first saw the title of this thread, I was thinking, "If one of my customers wanted me to work somewhere that had Killer Pets, I would be peeved too!"

That right there is a pet peeve of mine.

Put your frakin dogs away before I arrive. Not everyone likes dogs and even if I do I don't want to trip over a over friendly dog trying to put your PC back in it's spot under the desk. Some people of just clueless about this.

 

[compnet]

Customers that drop off a computer and are told "3 to 5 days" and then call twice daily to check on updates, going so far as to even call 30 minutes after dropping off the computer.

You call them on day 4 and tell them it's good to go and to come pick it up but don't hear back from them for 2 weeks.

Yup, the ones that call 2-5 times a day and "desperately" need their computers back are always the ones that take weeks to pick up. The ones that never ask for an update pick up the day you call or the day after..

Still trying to figure that one out.

 

[lcoughey]

"I dropped my USB hard drive and it isn't working. My tech tried swapping the PCB and put it in the freezer..."

"Windows was getting a blue screen when I took my laptop to my tech. After he ran a program for two weeks, he said that the drive crashed and now I need data recovery services."

 

[NYJimbo]

Yup, the ones that call 2-5 times a day and "desperately" need their computers back are always the ones that take weeks to pick up.

That really pisses me off. Just had a lady who needed a keyboard, told her 3 days, she calls twice on day two and then before we open on day 3. We get it late on day 3 and I call her to tell her it will be done the morning. She picks it up a week later.

Right now doing a motherboard on a V5000. Guy waited 6 months for his brother to return it after not fixing it. I told him 3-4 days for the part to come in, starts calling on day 3. I dont return his calls. Calls on day 4 upset that I didnt return his calls. I told him it will be in today or tomorrow and now he is "anxious" to get it back. When he dropped it off he told me "Its just been sitting around and it would be nice to have a spare computer, I don't even know whats on the machine".

 

[HCHTech]

ESYWH = the dreaded "Ever Since You Were Here" call.

6 months after an onsite call to install a wireless router - a malware infection is somehow related. Then the long pause to see if you'll offer a free re-visit to fix the error. heh.

 

[tf76]

Me: Hi, how can I help you?

Customer: I dropped my laptop and now it's not working.

Me: OK, I can come out in an hour to give you a diagnosis. My charge for this is .....

Customer: Can't you tell me whats wrong with it.

Me: No sorry, I need to inspect it visually.

Customer: I thought you would already know whats wrong with it.

Me: No sorry, I really neeed to see it and then I can tell you more.

Client: But I only have ...... dollars.

Aaarrgghh

Regards,

 

[NYJimbo]

Me: Ok, you have to leave it overnight, I will do a diagnostic and call you tomorrow and let you know what is wrong and you can decide if you would like to fix it.

Them: Can't you do that right now ?

Me: No, I have to tear the machine apart and run some diagnostics and that can take a while until I know whats wrong.

Them: Ok, once you know whats wrong how long will it take to fix ?

Me: I wont know until I know what is wrong.

Them: I really would like it fixed by tomorrow. Can you fix it by then ?

Me: No, remember I said I have to do the diagnostic.......


I have conversations like this almost every day.

 

[angry_geek]

I love the people who can't comprehend that we don't have every screen for every notebook ever produced in stock. "Why will it take 2 days? Billy Bob on craigslist said he could have it done tomorrow for $1.95 and throw in office enterprise and adobe master collection for $50.00 more." Then go see Billy Bob.

 

[thecomputerguy]

Here's another good one ...

Job's done, check is written.

"Hey I forgot to mention, while you are here can you take a quick couple minute look at our other computer? It's running slow."

Uhhh ... what?

 

[NETWizz]

My favorite...

Customer: We are having problems with Active Directory not allow us to ... and we also want to upgrade our function level and turn on the Recycle Bin thing.

Me: Goes out to meet with customer and inventory network... They assure me only two servers need to be upgraded and they are running DNS... and one is running DHCP... a couple of operations masters blah blah... great.

[Provides them quote]

Me: Shows up to do job opens Active Directory Users and Computers and runs the following search...

Me: Receives results like:

Customer: Well, we don't really want to upgrade them all. How about you only upgrade two, then update the function level, and turn on the recycle bin...

Me: <smashes head on wall>

 

[angry_geek]

"We have 4 terabytes of data and need an online backup solution and disaster plan. Yes, we use exchange and SQL. No, we don't utilize a domain environment; we just buy whatever is on sale at Sam's Club. We can only afford $20/month, but also want you to support our entire network with its collection of NetGear and linksys switches and cheap inkjet printers. Can you please spend every waking moment of your life supporting this mess, backing up our data, and answering our 9 pm Saturday calls when our home internet goes out and we can't watch Netflix? Even though we see no value or skill required in IT work? Oh yeah, we also want you to secure our network so that it's impossible for a virus or hacker to get in, but we still need Facebook and Perez Hilton access, and we don't want to spend more than $100 for a UTM. Thanks!"

 

[mr m]

ESYWH = the dreaded "Ever Since You Were Here" call.

X2

Yesterday a guy called who was on the phone with his ISP's support for half a day and said would call back in an hour to set an appointment but wanted me to guarantee a fix. I said I've been doing this for over 30 years and I'll try my best. He said that's not good enough. I need a guarantee that you can fix my problem. I said will you guarantee to call be back in an hour? I thought so. BTW, he never called back.

Also, AOL users who still pay $25 a month for nothing. Calling the tower the hard drive and worst of all the smarty-pants user who tells you how to troubleshoot.

 

[angry_geek]

Some of my favs:

"Our new secretary knows a lot about computers."

"I have a degree in computers."

"My boyfriend's second cousin's brother-in-law works for Dell, and he says that shouldn't be much of a problem."

Edit: I heard that last one again last week. My response was, "Really? What's his name so I can report him to my reps at Dell?" Her reply was a bunch of stammering.