Killer pet peeves ...

[HFultzjr]

Yeah, those guys are always lots of fun. That makes me think of another pet peeve

11. Customers who bring in their computer savvy friend or family member (who was unable to fix their computer) in order to make sure that we know what we are talking about and that we can actually fix their computer. These computer savvy people usually interject their thoughts and dominate the conversation, making sure that you are unable to explain anything to the actual customer.

12. Customers who bring in their computer savvy friend or family member to look at laptops and make sure they are getting a good deal. These are the same types of people who say stupid things like "oh, don't get a (name your brand) . . . . " and then have some half baked reason that probably happened as a result of misuse or a defect or problem that is common to all computers like a failing hard drive. My favorite is when someone said not to get a Dell because they always get viruses, but to get the HP instead.

"My favorite is when someone said not to get a Dell because they always get viruses, but to get the HP instead"

Good one, I like that!
LOL

 

[nightkingdoms]

I'm always exceedingly blunt when it comes to "IT professionals". They always make it extremely obvious that they are because they tell you that, constantly. When they start on about all their fixes and tests I interrupt them and simply state, did any of those things fix your problem? No. Then they usually start in on what I should and should not be looking for, to which I interrupt them again and ask: Did you fix the problem before you contacted me? No. And why did you call me? Because I don't know what's wrong with it.

Exactly, so obviously all of your certifications and degrees plus all the information on the Internet didn't help you nor prepare you for fixing this problem, correct? Then let me do what I do best and fix this. Here's your claim ticket. You can check the real-time status of your repair 24/7 by web, phone or text message (*hands over info for checking status*). You'll be notified when it's ready. Bye!

 

[anonymous Mac Tech]

I'm always exceedingly blunt when it comes to "IT professionals". They always make it extremely obvious that they are because they tell you that, constantly. When they start on about all their fixes and tests I interrupt them and simply state, did any of those things fix your problem? No. Then they usually start in on what I should and should not be looking for, to which I interrupt them again and ask: Did you fix the problem before you contacted me? No. And why did you call me? Because I don't know what's wrong with it.

Exactly, so obviously all of your certifications and degrees plus all the information on the Internet didn't help you nor prepare you for fixing this problem, correct? Then let me do what I do best and fix this. Here's your claim ticket. You can check the real-time status of your repair 24/7 by web, phone or text message (*hands over info for checking status*). You'll be notified when it's ready. Bye!

I deal with IT people on a daily basis with the Universities and school systems doing a lot of support and warranty repairs for them. So much so, we have service contracts with multiple departments. Most are actually cool and don't have anything to prove. However a select few do feel like they have something to prove. Most more or less act as brothers in arms as we essentially are in the same boat dealing with people that have computer problems. The truth is, most act as middle men and they are the buffer between me and some crazy University professor, high up administrator, or neurotic administrative assistant (a.k.a secretary). So, I'd much rather deal with the IT department folks rather then whoever is giving them grief. Most of the time you've earned a friend forever when you can find and fix a problem to get one of the higher up lunatics off their backs. But there are a select few school and university IT folks that it seems would almost like to see me fail at fixing a problem they can't figure out to make themselves look or feel better. Most of those cases are usually simple fixes or there is something they didn't configure right (otherwise, no problem at all), so they haven't gotten to feel better by seeing me fail yet.

 

[16k_zx81]

The "I'm in IT too"

Yep. Its almost always young guys who come out with this and it invariably rubs me up the wrong way.

The one I got yesterday was:

"Im in IT (stated once on the phone, and then again, in person, and then again, because, I apparently had not responded with adequate veneration in the first and second iteration), and I could fix it, I just dont know where to get the parts."

These were hinges for a common laptop model.



Im thinking, "Mate, if you know how to fix it, why are you driving all the way down here and paying me a hundred bucks to do it for you?"

.

 

[14049752]

Im thinking, "Mate, if you know how to fix it, why are you driving all the way down here and paying me a hundred bucks to do it for you?"

.

My favorite is "I'd fix it, but I don't have the tools."
I always think "You don't have a screw driver?"



I'm near a major university and I tend to get a lot of "I"m a computer science major, I know what I'm talking about." types. The dude I just talked to ten minutes ago wanted me to solder his LCD panel because he spilled liquid on the system. He didn't seem to believe me that the spill probably damaged other parts and that you don't solder an LCD panel.