Keyboard randomly stops working, temp fix after reboot

[HCHTech]

We have run into this 3 times in the last 2 days. Some searching found THIS post from the MS Learn pages. Seems like some kind of incompatibility recently introduced. We haven't found a common thread among the problem machines, 2 laptops and one desktop, 1 with Windows hello, 2 without, disabling fast startup didn't help. If you reboot, it works, but if you immediately reboot again, it breaks again. On one machine after reinstalling the keyboard driver, it worked for 2 reboots and broke again after the 3rd reboot.

We're chalking this up to a bug somewhere for now, just educating users and telling them an update will likely be issued at some point that will fix things.

 

[LordX]

I just posted something similar in this thread: https://www.technibble.com/forums/t...top-keyboard-stops-working-w-hibernate.93417/

But in mine, restart worked.

I have a .reg file to disable hibernate, and that seemed to do the trick (that also automatically gets rid of fast start).

But yours seems worse in that restarts are also presenting the issue....

Did you ever make any headway on the issue?

 

[HCHTech]

No headway made, and thankfully, no additonal cases discovered. For now the afflicted have just been instructed to reboot if it happens again and report back if that fails to work. No reports have been received, so we've moved on for now. Probably some narrow corner case bug, hopefully fixed in a future update.