iTunes 10.5 issues

[Slaters Kustum Machines]

I had a customer call stating he needed a tune up and his main issue was iTunes wasn't working right after the upgrade to 10.5. Specifically the store wouldn't load. I noticed when I ran chkdsk it repaired three files directly related to iTunes. Problem solved, hope this helps someone else.

 

[Bloogen]

I had a customer call stating he needed a tune up and his main issue was iTunes wasn't working right after the upgrade to 10.5. Specifically the store wouldn't load. I noticed when I ran chkdsk it repaired three files directly related to iTunes. Problem solved, hope this helps someone else.

Nice tip. What made you think running a chkdsk would solve the problem? Or was that just a lucky side effect?

 

[Slaters Kustum Machines]

Nice tip. What made you think running a chkdsk would solve the problem? Or was that just a lucky side effect?

100% luck. It is part of my tune up procedure. I did the tune up first and then was going to attack iTunes, but during the chkdsk I noticed the iTunes files and immediately checked to see if the issue was resolved and it was.

 

[iladelf]

Hey adam, I'm wondering, when you start seeing chkdsk errors, even if running it fixes the problem, do you start thinking about suggesting a new hard drive to customers? I trust my gut instinct in these situations; namely, does the drive behave ok otherwise (no strange noises, slow boot, etc.) and go from there.

Just wondered how you handle it, in general.

 

[Slaters Kustum Machines]

The only issue was with the iTunes files, everything else came back fine and the computer isn't that old. No strange noises or any other strange problems that point to a failing hard drive so I left it at that. I go by gut instinct as well. If it's older or there are more errors or random freezing or something that points towards a bad hard drive I suggest a new one. I don't mean to say just because the computer was new that it's impossible the drive isn't bad, but unlikely. I did however inform the customer that they should get some sort of backup solution and explained their options.

 

[iisjman07]

Hey adam, I'm wondering, when you start seeing chkdsk errors, even if running it fixes the problem, do you start thinking about suggesting a new hard drive to customers? I trust my gut instinct in these situations; namely, does the drive behave ok otherwise (no strange noises, slow boot, etc.) and go from there.

Just wondered how you handle it, in general.

Chkdsk by nature isn't really a hard drive diagnostic program; it's designed to check (and repair, if possible) the logical file system integrity of partitions. Having chkdsk run and find errors doesn't necessarily mean there is anything wrong at all with the hard drive itself, just the data on it.

 

[callthatgirl]

We are getting bombed with the calls for problems with iTunes updates with pc and macs, so much I brought in my mac tech for more hours this week. 6 different types of problems and 2 clients, so ticked off at Apple. 12 hours on tech support, then they got charged and the fix didn't work and they called us and got it in 30 minutes. Ouch.

 

[frase]

I found something which may be of interest to some regarding iTunes not installing newer versions (some error about security priveledges or some crap cant remember exactly)

-all thats needed is to go into

Control Panel>Settings>Add/Remove Programs
Apple Update (or whatever its called) and repair the update

After that iTunes installs fine