Hi, can't get a handle on this one. Has win 7, hangs at windows logo, starts in safe mode, disabled all startups, checked disk, everything fine, tried to boot from dart from usb and dvd, same thing, hangs , tried other boot disc, even cloned the drive and put in another, still hangs, can't boot from anything???
Inspiron 1464 mystery
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HCHTech
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Video hardware issues maybe? Is it integrated video or a discrete card? Did you try the "enable low resolution video" option in advanced startup? Did that work?
Digital Micro
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This might sound stupid but have to tried pulling the wireless card and replacing thermal compound?
LOL!!! I'm nuke & paving, but I'm wondering if it had something to do with the touchpad not working on the right side, I uninstalled the dell drivers for it, didn't help.
I reloaded windows and the problem persists, can boot to safe mode w/networking fine. I noticed the TouchPad seems to get warm but it works (just not the right button) too. I'm wondering if it's the culprit no way to disable it in device manager.
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HFultzjr
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Driving me nuts, new hard drive (double checked for errors and ran the built in dell diagnostics) tried to install win7 and 10 from both from dvd, and usb (both work fine in safe mode) install hangs at initial windows loading again so can't install, but usb mouse works fine and I am able to boot to easy2boot usb drive and select programs. Bios is current. unplugged the touchpad, made no diff. I can boot into linux no problem. No ufei involved here, https://www.cnet.com/products/dell-inspiron-1464-14-core-i3-330m-3-gb-ram-320-gb-hdd/specs/
Has to be some kind of hw issue but I don't have a clue, ran tests on everything, the only way I can install windows is from a image, then it only boots in safe mode. Only thing I can think of now is unplugging the touchpad (though it works fine except for right button) and trying another clean install.
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Digital Micro
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Have you tried pulling the pulling the dvd drive, battery and memory. Then disabling the lan and as much other hardware as you can. Then re-enable one thing at a time.
Easy PC
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Can you boot into Linux with the touchpad connected?
yup no problem, but its running off my usb drive
Guess thats what I'll do.
DataMedics
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This is usually my MO when I'm trying to find an issue.
- Disconnect everything from motherboard except power supply and monitor cable (assuming onboard video)
- Boot from Linux USB.
- (assuming it boots) Start re-connecting hardware one item at a time and reboot until you find the culprit.
this is a inspiron 1464 laptop here, not much to remove unfortunately. So far i've removed the wifi, touchpad, keyboard, 1 stick of memory...
Easy PC
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I would put a H/D into another machine - install the O/S and turn it off before any drivers etc are installed...then put this H/D into the laptop to see if it boots..if it does install driver 1 at a time to see if its an issue..
ok, I tried that with another clean drive and installed win 7 from bench pc, shut it down just as the desktop loaded, popped it into the dell, drive spins up as usual, then it hangs again, drive light quits, after a few minutes the fan kicks in. Safe mode/w networking loads just fine, touchpad works, no wifi or networking drivers loaded in device manager or video. So I checked the event viewer and have these msgs, bad mobo?
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NviGate Systems
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You most likely have a logic board failure. I see this often with other devices where safe mode or PE can run only because you are not taxing the hardware or accelerating.
I had a board that had a RAID and the board was full of bad caps. Wouldn't boot into Windows but my Windows PE would boot since it uses all generic non accelerated drivers (the equivalent of frame buffer on Linux). I was able to recover the data.
So likely there is a component (chipset or RTC) that can't handle full acceleration.
I had a board that had a RAID and the board was full of bad caps. Wouldn't boot into Windows but my Windows PE would boot since it uses all generic non accelerated drivers (the equivalent of frame buffer on Linux). I was able to recover the data.
So likely there is a component (chipset or RTC) that can't handle full acceleration.
You most likely have a logic board failure. I see this often with other devices where safe mode or PE can run only because you are not taxing the hardware or accelerating.
I had a board that had a RAID and the board was full of bad caps. Wouldn't boot into Windows but my Windows PE would boot since it uses all generic non accelerated drivers (the equivalent of frame buffer on Linux). I was able to recover the data.
So likely there is a component (chipset or RTC) that can't handle full acceleration.
Thanks for the explanation! I'd never seen this before so I was hoping somebody had! Now I can relax and toss it in the recycling pile. I'll just grab fabs and move her to another spare laptop.
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The next suggestion was a faulty motherboard - you exhausted all possible avenues - spend no more time - back it up and try make some money on the data
Does the motherboard have a NEC Tokin chip on the reverse of the motherboard directly under the CPU?
I've had this problem numerous times on Toshiba and Acer laptops with the exact symptoms you are explaining. You'll probably find that if you use the laptop ONLY on a battery and NOT powered with the AC power supply plugged in it will work OK and fully boot into windows and behave normally, but as soon as you plug in a mains power supply you'll get the laptop freezing and not working.
If it has this NEC tokin cap on the board it is a well known problem with this cap failing after a period of time, the most common fix is to remove this cap and replace with 4 smaller caps.
I've carried out this fix successfully on a number of laptops, you really need a hot air station to help with removal of the existing NEC Tokin as it is a bit of a pain to remove from the board.
If you haven't already written off the laptop and still have it in your possession and the time to test, it would be interesting to see if it runs OK just on battery power.
I've had this problem numerous times on Toshiba and Acer laptops with the exact symptoms you are explaining. You'll probably find that if you use the laptop ONLY on a battery and NOT powered with the AC power supply plugged in it will work OK and fully boot into windows and behave normally, but as soon as you plug in a mains power supply you'll get the laptop freezing and not working.
If it has this NEC tokin cap on the board it is a well known problem with this cap failing after a period of time, the most common fix is to remove this cap and replace with 4 smaller caps.
I've carried out this fix successfully on a number of laptops, you really need a hot air station to help with removal of the existing NEC Tokin as it is a bit of a pain to remove from the board.
If you haven't already written off the laptop and still have it in your possession and the time to test, it would be interesting to see if it runs OK just on battery power.
Its my daughters, no $$ envolved, I would have never spent this much time otherwise, but it was definitely a learning experience!
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