HP Laptop cursor jumping around

[JoeTech]

A customer brought in a HP Pavillion 17-e160us touchsmart 17.3 inch laptop where the touchscreen was not working and the screen would turn white if you move the screen at a certain angle. I disconnected the touch screen from the lcd screen and no more problems with a white screen. She wants the touchscreen to work and doesn't want to use it as a standard laptop. I wasn't able to find just the touch screen so she ok'd ordering the entire LCD to fix it.

This is what I ordered.

https://www.amazon.com/17Z-E100-17-...9878&sr=8-1&keywords=touchscreen+hp+17-e160us

So it came in today and I installed it with no problems but when I boot to windows 10 I get flashing bubbles on the right hand side. I uninstalled the old drivers and installed the most up to date drivers, Did windows updates and no luck. Once I disable the touchscreen in device manager it stops but the touch screen doesn't work. I tried in safe mode with no luck and it also does the same thing when I boot into a windows 10 PE from my usb.

I also noticed that when I am only in the bios, even with the keyboard and touchpad disconnected from the motherboard, the menu selections jump around without me doing anything. Is it possible that the LCD display I ordered is the problem? I removed the new lcd display and hooked the old one back up and went into the bios and nothing jumps around so I was thinking it is the new LCD display but wanted a 2nd opinion before I returned it.

 

[frase]

Found this on the googles

Open the Control Panel, search for Pen and Touch, open the Pen and Touch Settings, and uncheck the box at the bottom that says "Show visual feedback when touching the screen."

Maybe a Nuke and Pave is the only option, has happened to me and this was the only thing that resolved it, though since you stated even booting from a usb O/S and does the same thing is odd.

 

[JoeTech]

I did uncheck that box and the bubbles went away but the constant cursor clicking didn't go away. I was going to reload it fresh back to original windows 8.1 but since it even happens in bios I doubt that would help. Never seen this before & not sure what else it could be.

 

[DanF]

In my opinion, you can rule out the OS if it's also doing it in the BIOS. It just seems as if someone keeps pressing on it.

I would say it's clear that something is odd with the screen.

 

[NviGate Systems]

Your digitizer is defective. Time for an RMA.

 

[JoeTech]

Your digitizer is defective. Time for an RMA.

That was I was afraid it was too. I will just have to return it and hopefully talk her into just getting a new laptop if she wants a touchscreen.

 

[johnrobert]

For the life of me, I don't know why anybody would want a touch screen on a laptop.
A bit of education might help

 

[Altster]

For the life of me, I don't know why anybody would want a touch screen on a laptop.
A bit of education might help

My thoughts exactly. If a person wants a touch screen unit, get a tablet and skip the heavy / bulky laptop.