hi, anyone know of a good data recovery company in the uk - preferably somerset
- Thread starter big j
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When you say the drive is not accessable, what steps have you performed? Does the pc boot in safe mode etc?
How do you know you need a recovery agent?
How do you know you need a recovery agent?
iisjman07
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First things first: are the cables seated correctly (and working), is it using the correct jumper settings, and is the drive recognised in the BIOS?
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also have you attempted removing the drive and slaving it to another pc?
yes i have and is still showing as unrecognised. Its a laptop HDD and I have hooked it up via a usb - sata connector to my pc. The drive split into two particions, the date (d) drive and the other segment is not recognisable - sorry for the spelling it's been a long day!!
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PremierTech
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Weve used these before. http://www.pcimage.co.uk/ But as the others are saying have you run any software recovery programs?
Jay85
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In my experience the external sata connector to usb connecto ur using are not very good, I have always found it better to hard wire a sata drive to my test system to pick it up. always works even when the usb method didnt so maybe try that
MobileTechie
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Don't rush into expensive data recovery before you've established beyond doubt that some software won't recover the data.
You must slave it to another machine via the ATA bus directly. Then see if that computer can see it. That way you rule out other problems with the original computer. If the drive can be seen but the data or partitions are missing then you can try something like GetDataBack to analyse the disk for partitions and data.
If Windows cannot see it then check in the BIOS of the computer you slave it to, to see if it shows up in BIOS if it doesn't then you're probably going to need help
You must slave it to another machine via the ATA bus directly. Then see if that computer can see it. That way you rule out other problems with the original computer. If the drive can be seen but the data or partitions are missing then you can try something like GetDataBack to analyse the disk for partitions and data.
If Windows cannot see it then check in the BIOS of the computer you slave it to, to see if it shows up in BIOS if it doesn't then you're probably going to need help
I'll try that first thing this morning. This is the first time in over five years as a tech i have lost a clients data. Via the USB the pc can assign a drive letter but it will not open the drive.
MobileTechie
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What exactly happens when you try to open the drive (in Windows I assume?).
TechguyUK
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Given we don't know whats gone wrong yet (I'd take a small bet on a corrupt partition table at this stage) I'd be inclined to do two things once you have it slaved via the SATA bus in another machine...
1. Boot UBCD into Parted Magic and run testdisk.
DON'T make any changes to the drive yet.
Does it show the relevant NTFS partitions?
Does it report any partition problems?
Can you see your files?
2. Try and image the drive as a precaution (Acronis, Ghost, dd, ddrescue etc). Mount the image and/or load it into getdataback etc and then work on the image rather than the actual drive.
If its a data corruption problem rather than a physical/electronic failure of the drive then the above should allow you to retrieve a good percentage of your files.
1. Boot UBCD into Parted Magic and run testdisk.
DON'T make any changes to the drive yet.
Does it show the relevant NTFS partitions?
Does it report any partition problems?
Can you see your files?
2. Try and image the drive as a precaution (Acronis, Ghost, dd, ddrescue etc). Mount the image and/or load it into getdataback etc and then work on the image rather than the actual drive.
If its a data corruption problem rather than a physical/electronic failure of the drive then the above should allow you to retrieve a good percentage of your files.
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