Having issues playing MOV files

[rustynails87]

They have dual monitors which is why they have this additional Radeon card. Might have to try swapping it with a different newer card.

 

[rustynails87]

Spoke with client and they don't want to replace the video card and I don't blame them. I hate these types of problems when you spend hours on something but still can not fix it.

 

[Porthos]

Spoke with client and they don't want to replace the video card and I don't blame them.

Do their other computer have the same card? Basic dual monitor cards are not that expensive.

 

[backwoodsman]

I converted the video to MP4 format using VLC but there is no difference in the video.

If VLC won't play it, it seems unlikely it will convert it. I'd try converting with Handbrake; if it doesn't work on the problem machine, try on a different machine that does play the problem videos.

 

[tmboss]

Had a Win 7 machine have sound and video playback issues. Solution was to set Max Memory at StartUp. That was on youtube and various others. Not a specific file.

Since your fishing, try this.

https://helpdeskgeek.com/windows-7/fix-the-maximum-amount-of-memory-usable-by-windows-7-64-bit/

Hope it helps.