Having issues playing MOV files

[rustynails87]

Hi,

I'm having a weird issue trying to play some MOV files on a certain computer. The video shows up as green and there is a small bar at the top with a little bit of video... This happens with every video player, Windows Media Player, VLC, etc. I've tried downing k-lite codek pack, removing WMP from windows features and adding back in, ran SFC scan. I've updated video card drivers, checked for updates, etc. The video plays fine from another all other computers but this one. I've copied the file to another computer, copied it back and still the same problem. Any one come across this before?

Thanks

 

[Tech bud]

Does it work on YouTube?

Disable hardware acceleration?

 

[mraikes]

What kind of computer & how old? And you say the problem is with "some" mov files - does that mean it works fine with some MOVs but not others? And non-mov videos play normally?

What if you change the screen resolution?

 

[rustynails87]

Youtube works on the computer.

How do I go about disabling hardware acceleration? - I tried searching in VLC but didn't find anything.

The computer is newer - HP ProDesk 600 G1 SFF

The problem seems to be on these two files, the only files they are trying to play, of course! If I copy the video files via flash drive or network to other machines they all work fine. I've tried renaming the file (not extension) and then copying back to original PC and issue is still there...

 

[Tech bud]

https://www.google.com/amp/s/www.thewindowsclub.com/hardware-acceleration-windows-7/amp

 

[rustynails87]

Cant do it. The change settings button is greyed out.

"This will open the Graphics Properties box. Now open ‘Troubleshoot’ tab. If your current display driver does not allow you to change the settings, you will see the Change settings button grayed out, and you will not be able to change the settings."

 

[Tech bud]

Cant do it. The change settings button is greyed out.

"This will open the Graphics Properties box. Now open ‘Troubleshoot’ tab. If your current display driver does not allow you to change the settings, you will see the Change settings button grayed out, and you will not be able to change the settings."

Might be a BIOS settings that is disabled that allows that feature

 

[rustynails87]

Do you believe it is a video card issue and not a codec-type issue? I am working on this remotely so its hard to boot into BIOS to check anything out.

When I look at the properties of the video on the problem computer the "Data Rate", "Total bitrate", and "Frame rate" aren't exactly the same in comparison to my computer in which it plays on...

 

[Tech bud]

Assuming that is fine. You said you updated the drivers, have you tried to roll back to an older one?

 

[Diggs]

I thought it would be a codec issue but I also thought VLC comes fully stocked with the necessary codecs.

 

[rustynails87]

Tried rolling back but no dice. The video card is model: VisionTek Radeon 4350 (probably really old?) Driver is from 11/9/2011 version 8.920.0

 

[Tech bud]

Is hyper v installed

https://superuser.com/questions/1033491/videos-are-green

 

[rustynails87]

Hyper v is not installed

 

[Porthos]

I do not think I noticed in the posts, Which Windows?

 

[rustynails87]

Windows 7 Pro x64

 

[Markverhyden]

From my experience green screen is usually a codec type issue. Have you tried MPC, it's my fall back solution for hard to play videos. Just used it in a data recovery job on a DVR drive, only player that would play the files.

 

[rustynails87]

Just tried installing and running. The only difference is instead of the green screen it is a black screen but with the same small video bar at the top... I've probably put a good 8 hours into trying to get this to work.

 

[Markverhyden]

In that case you should try repairing using ffmpeg. But first, just to confirm. You have uploaded one of these to Youtube and it worked off of Youtube? And you are sure these are originally .mov? .mov is almost exactly the same as .mp4. You can try converting the .mov to mp4 and use ffmpeg to repair it. Just substitute the .mkv with .mp4.

https://video.stackexchange.com/que...mpeg-so-vlc-and-other-players-would-not-crash

 

[rustynails87]

Uploaded these videos to youtube via the problem computer? I have not uploaded anything to youtube, I just checked to see if the computer can get to youtube and play videos, which it can. I wasn't the one who created the video so I am unsure if they were originally .MOV files, I can only go with what the user is telling me: "I have these video's and they wont play on my computer, I tried on other computers and they work".

I converted the video to MP4 format using VLC but there is no difference in the video.

 

[GTP]

Does it have integrated graphics?
Have you tried a different video card in the PC?
Does it have switchable graphics that you can disable the Video card and use the internal/CPU graphics?