Google Drive File Stream not syncing

[BO Terry]

I have a client who just merged with another group and they are now integrating Google Drive for some things. I have limited experience with Google Drive so am looking for any insights you can share, even if it's that I need to provide more info. Here is what I know so far:

Two users in the office are having trouble with the files syncing to their "G" drive on their Windows 10 Pro computers.
They are using Google Drive File Stream ver 45.0.6.0 and it shows as being up to date.
Both computers are on Windows 10 Pro, joined to a domain, and logged in as local admin.
When they login through the browser, everything is there so it doesn't seem it has to do with their profile.
The main share folder shows in File Explorer but when you open it, it just contains one text doc (desktop.ini if I remember correctly).


Thanks!

 

[JoelM]

I had this with a customer. It was a corrupted cache on the machine.

 

[BO Terry]

I had this with a customer. It was a corrupted cache on the machine.

How did you correct this?

 

[JoelM]

Follow the directions on this page about uninstalling. It includes clearing the cache.

Set up Drive for desktop for your organization - Google Workspace Admin Help

This article is for administrators. To learn how to set up and use Drive for desktop on your own device, go here instead. Supported for all Google Workspace, Cloud Identity, and G Suite editions

support.google.com

 

[Diggs]

Google Back Up and Sync does syncing. Google Stream keeps everything in the cloud but I don't know what the user end of Stream looks like.