[SOLVED] Google apps nightmare

[altrenda]

I am working on a Google apps problem for a company with 4 users. Client set up the account, and ran into problems with one account.

I use the creators admin account and call google support. Read the pin off the screen and after several tries, they solve the problem. Log out of the administrator account, log into the users account, everything's fine.

Here's the nightmare. Log out of the user account, and try to log back in to the admin console. Username password mismatch error. WTF. try various things and no go. Customer did not have alternate email address set up and there is no record of the PIN. Password reset says NO EMAIL ACCOUNT BY THAT NAME EXISTS. No way to contact google for help without the pin or console access that I know of.

Any suggestions for contacting google without the pin or gaining access to the admin console? The other 3 accounts still work fine.

 

[SAG]

I am working on a Google apps problem for a company with 4 users. Client set up the account, and ran into problems with one account.

I use the creators admin account and call google support. Read the pin off the screen and after several tries, they solve the problem. Log out of the administrator account, log into the users account, everything's fine.

Here's the nightmare. Log out of the user account, and try to log back in to the admin console. Username password mismatch error. WTF. try various things and no go. Customer did not have alternate email address set up and there is no record of the PIN. Password reset says NO EMAIL ACCOUNT BY THAT NAME EXISTS. No way to contact google for help without the pin or console access that I know of.

Any suggestions for contacting google without the pin or gaining access to the admin console? The other 3 accounts still work fine.

Google should have a few ways for you to regain access.
A few years ago I had to make a DNS change for them to give me admin access to an old long-lost-and-forggoten account.

 

[carrcomp]

I am working on a Google apps problem for a company with 4 users. Client set up the account, and ran into problems with one account.

I use the creators admin account and call google support. Read the pin off the screen and after several tries, they solve the problem. Log out of the administrator account, log into the users account, everything's fine.

Here's the nightmare. Log out of the user account, and try to log back in to the admin console. Username password mismatch error. WTF. try various things and no go. Customer did not have alternate email address set up and there is no record of the PIN. Password reset says NO EMAIL ACCOUNT BY THAT NAME EXISTS. No way to contact google for help without the pin or console access that I know of.

Any suggestions for contacting google without the pin or gaining access to the admin console? The other 3 accounts still work fine.

Can't access right now, but this link is one that was emailed to me in the past.(mobile currently)

I have been told that you can access support without a PIN using this link. I could be wrong though

http://www.google.com/support/a/bin/request.py?hl=en&contact_type=cuf&rd=1

 

[altrenda]

Thanks for the suggestions.

The link you gave for phone support requires a PIN, if you don't have it it just refers you to the reset page. Otherwise they suggest you contact your google apps administrator, which in this case is the lost account.

I resolved this by adding another admin account by first verifying ownership of the domain by adding a txt record to the domain dns settings, similar to what SAG suggested.
http://support.google.com/a/bin/answer.py?hl=en&answer=33561

 

[carrcomp]

Thanks for the suggestions.

The link you gave for phone support requires a PIN, if you don't have it it just refers you to the reset page. Otherwise they suggest you contact your google apps administrator, which in this case is the lost account.

I resolved this by adding another admin account by first verifying ownership of the domain by adding a txt record to the domain dns settings, similar to what SAG suggested.
http://support.google.com/a/bin/answer.py?hl=en&answer=33561

Sorry about that.

Glad it worked out!