Freak'n Quick Books.....

[Markverhyden]

Ok, can't really complain since they're problems mean billable labor.

Two new refurb W10 Pro machines, O365 and QB Pro 2012. Installed Office, setup Outlook and installed QB, works fine. Except the option to send invoices via Outlook email client is not in send forms preferences. There is another W10 pro machine setup months ago where it worked fine. Part of the problem is Outlook was not setup as the default MTA. Fixed that, no change. Removed QB and re-installed several times, plenty of reboot's. I've performed most of the suggested fixes with no change. Hoping someone will tell me what my ID ten T moment is. TIA.

What I'm seeing.


What I should be seeing.

 

[Sky-Knight]

UPGRADE YOUR CRAP!

Let me say that again... UPGRADE YOUR CRAP!

Seriously, you must be on Quickbooks 2017 or younger to support Windows 10.

I've experienced the error you're getting, and I have no explanation for how it ever worked before. The problem isn't the Outlook integration, it's the PDF printer Quickbooks uses to make the PDF to attach to the email. You can either print to another PDF printer and manually email, or you can upgrade, there is no other fix.

Another shot in the dark, use the office deployment tool to install the 32bit version of Office. O365 defaults to 64bit now.

But seriously, O365 updates all the time, even if you get it going I'm not sure how long that thing is going to cooperate. I had to upgrade from QB 2014, because that PDF printer died myself. I've been on 2017 ever since, wondering when it's gong to quit.

 

[Mike McCall]

QB has a well-earned reputation for planned obsolescence. Kinda like Apple slowing the CPU in their older phones to save the battery. Didn't know about the PDF thing. I'm on QB Pro 2017 myself.

 

[DonS]

I am here just for moral support... Freak'n Quick Books, indeed. God I hate this software.

 

[Markverhyden]

UPGRADE YOUR CRAP!

Let me say that again... UPGRADE YOUR CRAP!

Seriously, you must be on Quickbooks 2017 or younger to support Windows 10.

I've experienced the error you're getting, and I have no explanation for how it ever worked before. The problem isn't the Outlook integration, it's the PDF printer Quickbooks uses to make the PDF to attach to the email. You can either print to another PDF printer and manually email, or you can upgrade, there is no other fix.

Another shot in the dark, use the office deployment tool to install the 32bit version of Office. O365 defaults to 64bit now.

But seriously, O365 updates all the time, even if you get it going I'm not sure how long that thing is going to cooperate. I had to upgrade from QB 2014, because that PDF printer died myself. I've been on 2017 ever since, wondering when it's gong to quit.

This might have nothing to do with it but are you running the 32-bit version of Outlook (which supports MAPI) or the 64-bit version (which doesn't)?

QB has a well-earned reputation for planned obsolescence. Kinda like Apple slowing the CPU in their older phones to save the battery. Didn't know about the PDF thing. I'm on QB Pro 2017 myself.

Yeah, yeah. LOL!!! I know. But this is not the PDF printer problem I've seen in the past. Interesting enough that did PDF issue did happen on the one W10 Pro machine where it worked. I discovered that just deleting the M$ XPS printer and re-installing with another driver got it working again.

Yes, it's the 64 bit version. I'm sure I can just choose the 32 bit under custom install. My research showed complaints but no solution. Including people who had upgraded to newer versions of QB, including the latest. Obviously we don't know what's under the hood but I'd think that QB would be looking for the MTA. But if it links the MTA to the PDF printer that would explain it.

I am here just for moral support... Freak'n Quick Books, indeed. God I hate this software.

I know. If it wasn't for stuff that broke easily we'd have a lot less work.

 

[YeOldeStonecat]

Yup upgrade QB's...that old 2012 won't know how to handle newer versions of Outlook.

 

[Markverhyden]

I'll let you all know how the QB upgrade goes. I'm just worried because some of the public comments where the users upgraded and it didn't solve the problem.

 

[Sky-Knight]

MAPI integration is officially deprecated... and has been so for quite some time. Office 2019 dropped and broke SO MUCH STUFF.

So honestly, I'm not sure WTF we're supposed to do on this one. Because once it's broke... it's broke. But, you do need to make sure you're on a 32bit version of O365, because 64bit simply won't work ever.

 

[nerd2u]

I notice in the one screenshot you have the tick box checked off and in the other you don't?

Wouldn't be the first time missing a single tick box has caused me a world of grief.