frase
Well-Known Member
- Reaction score
- 4,489
- Location
- Melbourne, Australia
I had an issue with a customer whom has Windows 8.1 on system, being UEFI cant access via F8 to safe mode. There was no option in BIOS to change either - Desktop system.
The issue was the keyboard and mouse no longer was detected, though other USB devices where.
As I was unable to create a recovery USB/DVD as customer didn't bring me the Install disk I went to other measures.
So what I did was hard reset windows when it was loading the OS - about 5 times and this forced it to go into "Repair Mode". So from there I could access the advanced recovery options.
I selected CMD and ran rstrui.exe to restore to a previous date
Rebooted and Mouse and keyboard functioning, but an error came up on logon "There is a problem with microsoft keyboard and mouse centre..blah blah"
So downloaded and reinstalled MS Mouse and Keyboard Centre
https://www.microsoft.com/hardware/en-au/downloads/mouse-keyboard-center
Rebooted and resolved, probably common knowledge to some here but I didn't know this till I tried today.
The issue was the keyboard and mouse no longer was detected, though other USB devices where.
As I was unable to create a recovery USB/DVD as customer didn't bring me the Install disk I went to other measures.
So what I did was hard reset windows when it was loading the OS - about 5 times and this forced it to go into "Repair Mode". So from there I could access the advanced recovery options.
I selected CMD and ran rstrui.exe to restore to a previous date
Rebooted and Mouse and keyboard functioning, but an error came up on logon "There is a problem with microsoft keyboard and mouse centre..blah blah"
So downloaded and reinstalled MS Mouse and Keyboard Centre
https://www.microsoft.com/hardware/en-au/downloads/mouse-keyboard-center
Rebooted and resolved, probably common knowledge to some here but I didn't know this till I tried today.