FixMeStick - "Done broke my computer"

frederick

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Phoenix, AZ
1 Client, 3 computers, all dead today thanks to a little product called "Fix Me Stick". Client says he purchased it on Newegg for $60, cause the IT guy at his work said it's way cheaper and easier than paying someone like me to do it. His computers, all 3, have been plagued by malware for months, with popups, and slow performance, applications not working, etc., etc. He'd been putting off telling me about these problems because he was afraid of the cost. So he decided to listen to the IT guy at work and do it himself.

He followed the directions on the Fix Me Stick...shove it in the computer, give it a reboot, BAM! Computer fixed. Well, it did more than remove "viruses".

His personal desktop flagged his User Profile folder, and quarantined the whole thing. He was having problems logging in with that computer. Well no duh. Well it also could only boot in to safe mode only now. He said before it wasn't a problem, but now the screen "looks all big". The Fix Me Stick had ruined a lot of the normal boot processes and services, to include the video drivers, and so this thing needed the good ole repair from my Windows 7 Recovery disks. His profile was lost. While it was quarantined by the Fix Me Stick, when it was restored, he still couldn't log on. Had to create a new user account for him to log on. Shame.

His daughters laptop was lost. Plain and simple. When you boot up, no OS found. When you throw the OS disk in, no OS found. Tested the HDD JUST TO MAKE SURE!!! The HDD was running perfectly. Removed his daughters files, reformatted, reinstalled, and re-transferred everything over. Windows 8.

His other daughters laptop was having boot issues as well. Normal mode usually met you with a Blue Screen just as you try to log in. Safe Mode would let you log in, but you'd only get a black screen with the corners telling you that your in safe mode. No icons, start menu, nothing. If you were real lucky, you'd try not to start explorer manually through the Task Manager because Alt+CTRL+DEL = BSOD...yeah, fun stuff. Required a repair via OS Disk. Once that was fixed, she still had all kinds of malware, and no photo's she'd been saving from her phone that she deleted from her phone. All her music, gone. All her documents, gone. She told me she has a paper due in the morning, her 20 page paper for her literature class at ASU. YAY ME!!!!!! Windows 7.

All in all, still cleaning up these computers. They are gummed up with malware, but the F$#! Me Stick removed more non-malware than it did malware. My personal opinion....DON'T USE IT!!! This is my first time encountering this thing, and already forever turned away.
 
OK, I'll be the first to ask the stupid question - just to get it out of the way. After the magic stick borked the first computer, why did the client use it on the 2 other computers?
 
So is it safe to say this now cost the guy about triple the cost at least? What he thought he saved with $60 stick he is now paying over.
 
So is it safe to say this now cost the guy about triple the cost at least? What he thought he saved with $60 stick he is now paying over.

Oh yeah, way over. I never get why these people fall for these things. I'm sure in some environments, yeah, the Fix Me Stick might work. But something makes me scratch my head when I see $60 for a USB stick promising to save my computer.
 
So what you are saying is they need to replace the "Fix" in FixMeStick to a different word that starts with F..... :D
 
why did the client use it on the 2 other computers?

"I paid good money for this thing, I'm not gonna just throw it out, I'm gonna get my moneys worth !"

:p

I've had clients who bought multi-PC A/V licenses, they hated the A/V but they installed it on the other computers because "I paid for three computers !".
Some people just cant throw something out once they pay for it, even if they hate it.
 
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Honestly, I have used the Fix Me Stick 3 different times over the past year or so. All three times it worked fine for me. Like any AV scanner products especially bootable products AVG, bitdefender, Dr. Web, Kaspersky. A user has to know what they are doing and know what files the products are marking as suspicious.

Also, the fix me stick has revert option you can use to put specific files back to the way it was or even the system back to the way it was before the cleaning. Is the product perfect? Like all scanners no it is not but if used properly and carefully it does work. I initially found a 50% discount coupon last year so I purchased it for $30 bucks

Used it 3 times that even in safe mode couldnt get past all the browser hijacks and pop ups and it worked fine.
 
"I paid good money for this thing, I'm not gonna just throw it out, I'm gonna get my moneys worth !"

:p

I've had clients who bought multi-PC A/V licenses, they hated the A/V but they installed it on the other computers because "I paid for three computers !".
Some people just cant throw something out once they pay for it, even if they hate it.

LOL - Yes. This mentality never ceases to amuse me.

It vaguely reminds me of some family members who regularly go to a smorgasbord restaurant (they are popular in this area) and eat/stuff themselves until they are sick, just so they can get their "moneys worth." :rolleyes:
 
Numnutz, you said it, the user has to know what is getting removed. Most users don't know what the Windows directory is even for, and if they ever thought it was because someone told them it was they would delete the whole directory without batting an eye.

I'm sure it would make a great technician tool, but not something for the end user.
 
So what you are saying is they need to replace the "Fix" in FixMeStick to a different word that starts with F..... :D

You beat me to it. That was exactly what I was thinking.

However, many perfectly good junkware/malware tools need to be used carefully. For example, AdwCleaner can sometimes highlight things you should not remove, so you need to review the results before cleaning.

The common story of the guy who is too cheap to do something properly, who attempts it himself and gets in a mess, never fails to make me laugh.:D
But doing it 3 times in a row, that takes real dedication.
At least he was not messing around with power tools.
 
A user has to know what they are doing and know what files the products are marking as suspicious...

This is salient point, I think. Nothing can 100% reliably be a panacea for all that ails a user's computer. And anything cable of fixing viruses is typically able to royally mess things up if you aren't careful. This is a combination that causes stuff like this to occur all the time.

My neighbor is unafraid of computers, but really not as technically literate as she thinks she is, and while I was over there yesterday working on setting up her new wireless router I noticed CCleaner and Combofix on her desktop, two things that could cause her some serious grief if she used them improperly. Now, her son put them on there, but I could very easily see her trying to use them to fix some problem and doing something that could cause her machine to not boot.

I guess fortunately for me, my neighbor listens to me well and has no problems paying me my normal rates. :p
 
I do not trust the computer gimmicks. Such as mycleanpc.com and the other jokes out there. I warn my clients about them and do not purchase anything that you are not sure about. Always ask an IT person and not someone that to avoid any professional computer services. fixmestick...lol...
 
So we got the computers out this morning. Headed to customer now. My final advice when it comes to this product is if you are an end-user, as in not a technician what so ever, don't use it. Avoid it. That's what I'm going to be telling my clients after this experience with the product. Revert option or not available, it's too careless from what I've seen and read online. It looks like it performs a "I don't like how this smells so it must be bad" virus removal. Maybe, one day, a product will truly come out and put us all out of business. Until then, keep making products that do more harm than good so I can stay in business.
 
Had a guy come in talking about it one day....

Unfortunately it didn't fix his broken hard drive.
 
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