ESET reseller account - Stupid question

[Calx]

OK So I have signed up.
I don't want to appear a complete idiot to ESET (willing to do that here though!!) but do I have to purchase licence online using my creditcard, then charge my customer?

If this is the case what happens in 12 months when they haven't paid me?

Is there contract with me not eset and in that case they can't claim the VAT back because I am not vat registered?

HELP?

 

[PBComputer]

Yes you purchase the licence then charge your customer, what every you wish to charge,

If in 12 months they have not paid, the renewal is manual so you won't be charged. (All software has to be paid for before it's collected from me - which stops this)

The contract is with you. not ESet if its a very large order I normally get the client to order it and then claim the VAT back.

 

[Calx]

Yes you purchase the licence then charge your customer, what every you wish to charge,

If in 12 months they have not paid, the renewal is manual so you won't be charged. (All software has to be paid for before it's collected from me - which stops this)

The contract is with you. not ESet if its a very large order I normally get the client to order it and then claim the VAT back.

If they order direct from eset do you lose the commission?

 

[PBComputer]

If they order direct from eset do you lose the commission?

Yes you will. But maybe charge a finders fee or add it to the labour. This is what we do and not had a problem yet.

 

[YeOldeStonecat]

We're on credit with them.
We place the order, and charge the client MSRP. We used to be "gold partner" status (which was 30%) but since then have dropped to "silver partner" status...because our volume dropped due to us moving most of our clients over to N-Ables AV over recent years.

When it come renewal time, we invoice the client before the license expires...so as to collect the monies before our account gets hit on the renewal.

 

[AndyM]

I have a credit account with Eset. Have a word with Mary in Accounts there.

When you have a credit account, you order the product you want, and put in the clients email address. Customer then gets the relevant info from Eset, and pays you. At the end of the month, ESET will send you a statement with all the license numbers purchased, their retail price, less your commission. You then have 30 days to pay. In a years time, you will get a 60 day, 30 day, 14 day then 0 day reminder for the relevant customer.

If you don't have a credit account, you pay at the time of ordering, and they take your commission off of the price. You then have to get your money from the client. Then in a years time, same process of 60, 30, 14 and 0 days notice.

Andy

 

[glennd]

willing to do that here though!!

 

[Davena]

We're on credit with them.
We place the order, and charge the client MSRP. We used to be "gold partner" status (which was 30%) but since then have dropped to "silver partner" status...because our volume dropped due to us moving most of our clients over to N-Ables AV over recent years.

When it come renewal time, we invoice the client before the license expires...so as to collect the monies before our account gets hit on the renewal.

Exactly what YOCT said. Follow his advice and you will never (99.9%) go wrong. ;-)

 

[glennd]

Exactly what YOCT said. Follow his advice and you will never (99.9%) go wrong. ;-)

... much .....

 

[Calx]

I've got my first one to sort out next week
Wish me luck in this grown up world of reselling

 

[AndyM]

I've got my first one to sort out next week
Wish me luck in this grown up world of reselling

Good luck

Andy