error: e_fail(0x80004005) vista sp2 help

[xxsilk109xx]

I have a laptop in here that has sp1 on it and I am trying to update it to sp2 as part of a tune up and it goes all the way to 100 percent and then fails, and gives me the following error:

error: e_fail(0x80004005)

pc has norton installed

I have tried almost every link on the first page of google.
I have used diskpart to disable the recovery partition
there is only 1 hd plugged into this pc
I have tried using windows update and a standalone file
have tried a few other things

anyone have first hand experience on this that can help?

 

[shamrin]

I've had that happen before with a machine that had had some viruses removed. Apparently the virus had jacked-around with the TrustedInstaller and the cryptographic services, this is not a recoverable condition. You might check the event logs to see if TrustedInstaller is barfing.

 

[xxsilk109xx]

After spending about two days trying to figure this out, the customer and I decided on a nuke and pave, it just wasnt worth my time anymore. From what I understand you are correct and the only way to fix it is a nuke and pave.

I just hate when I have problems like that, that I cant fix....ya know?

 

[Encrypted Existence]

I just hate when I have problems like that, that I cant fix....ya know?

When it's all said and done you will have still fixed the problem, just not the way that you would have liked.

 

[xxsilk109xx]

When it's all said and done you will have still fixed the problem, just not the way that you would have liked.

haha your right about that

 

[Martyn]

We're in business and sometimes personal satisfaction has to go out of the window to make money. I had one of these problems lately and I had a Vista CD with SP2 included.

 

[shamrin]

After spending about two days trying to figure this out, the customer and I decided on a nuke and pave, it just wasnt worth my time anymore. From what I understand you are correct and the only way to fix it is a nuke and pave.

I just hate when I have problems like that, that I cant fix....ya know?

Yeah, I feel your pain, I spent an equally inordinate amount of time trying to fix a "won't upgrade to SP2" problem. With Vista, and now 7, Microsoft gave us an O/S that sometimes can't be fixed. Oh well, if it was easy, we wouldn't be bringing down these rockstar salaries.

 

[MobileTechie]

Vista does get quite a lot of service pack install problems.

Most are solvable by disabling/uninstalling the AV, using the System Update Readiness Tool and deleting the Software Distribution folder. Sometimes you need a clean boot too.

Some aren't and the error logs aren't helpful either. Some of those require a N&P if you're to retain your sanity.-

 

[PC Ops]

Ran into a couple Vista pc's with the same problem. Sometimes a n&p is really the only fix indeed.

I remember spending way too much time trying to find the cause and solution when I first ran into this particular problem.

Now, if the usual fixes (mentioned in this thread) won't work, I n&p it.

 

[Peaceful]

Had a Vista machine with a similar sp install failure. In place upgrade install fixed it just fine.

 

[xxsilk109xx]

Had a Vista machine with a similar sp install failure. In place upgrade install fixed it just fine.

I was going to do an inplace upgrade, however it would not allow it, since it did not have service pack 2 already