Did mHelpDesk's prices go up???

[angry_geek]

We don't use these systems; we rolled our own sort of. However, it looks like mhelpdesk just created a lot of business for shopmanager and pc repair tracker. You all ought to check them out.

 

[K007]

We don't use these systems; we rolled our own sort of. However, it looks like mhelpdesk just created a lot of business for shopmanager and pc repair tracker. You all ought to check them out.

It seems they are restructuring their market target.
150/month cheapest and 300/month for business.
one man show is supposed to make half the profit of a business.
that's not true.
cheapest option is still business, a small business but not a one man show.

online service subscription model is becoming unsustainable. I can see the day when it will reverse back to one fee to use one version forever and everyone with his own hosting.

They had to make a decision. Fire staff and shrink as a company or shift customer target and grow.
Sorry guys, the ones out there who are doing it by themselves. you've been outgrown by "Software As a Service" business.

Time to do your own changes.

At this time, the only serious software I can think of which is not hosted and you can use the version you buy forever is TS Man by blanchesoft

 

[cyabro]

$150 a month! Yea no way we could or would pay that for two or three users.

Also don't bother with shopmanager, not had any updates for over a year and not getting any response from them for support or via forums or tweets.
We're looking at changing to pcrt.

 

[angry_geek]

We use a simple sql db, and built the interface. We check in with barcodes printed on tags or labels, and take pictures of the machine with a webcam. All goes right in the db along with notes on progress and actions performed. Customer is automatically added to quickbooks. When they're ready to check out, the system gives a total and prints out the report for the customer. The ticket number and total is entered on the invoice in quickbooks, and we process the sale and attach receipt. Not the prettiest system, but it works beautifully, is portable and easy to manage, and we're not paying $1,800/year.

 

[ViperCS]

Well this is no good... I was just going to sign up for mHelpDesk. But not at prices like these. Far too expensive for just me.

 

[TenYardFight]

At those prices Autotask is in the equation, and they're far more mature.

 

[Knightsman]

Wow, i think they just shot themselves in the foot. That's crazy. Of course I'm sure their idea is people can contact them for reduced pricing. It really should be posted. I'll probably be cancelling next week, there's no way i can pay that once i get a second tech.

 

[nlinecomputers]

Wow, i think they just shot themselves in the foot. That's crazy. Of course I'm sure their idea is people can contact them for reduced pricing. It really should be posted. I'll probably be cancelling next week, there's no way i can pay that once i get a second tech.

I'd check your prices before quitting. They have been grandfathering price changes so your rates probably haven't gone up.

And I seriously doubt they will offer reduced pricing. So they are trying to discourage any more high maintenance yet low income clients. There's not much more work for 5 logins as 1 but 5 gets alot more income.

 

[Knightsman]

I'd check your prices before quitting. They have been grandfathering price changes so your rates probably haven't gone up.

And I seriously doubt they will offer reduced pricing. So they are trying to discourage any more high maintenance yet low income clients. There's not much more work for 5 logins as 1 but 5 gets alot more income.

Right now I'm one the lite plan, but will need to upgrade to two next month and hopefully more soon after. But i was planning based on the old pricing.

Their bread and butter starting had to have been one man shows and then moved to bigger clients. Now their going to cut out the little guy.

 

[DocGreen]

The first thing I did when reading this thread was to check my account to see if it was grandfathered but it it showing the silver ($69\mo) as the default (and cheapest) option.

Price increases are fine but this is somwhere in the magnitude of 3-4x more expensive *mind explodes*

That sounds like a solid confirmation to me... existing PAYING customers get grandfathered in... those of us who are still on a trial get the shaft. Thanks Vincent.

 

[hmig89]

Wow, complete joke from 20$ a month to $69, might as well roll on commit crm and manage everything locally! What an increase, can those who. Started the trial before the price change subscribe at the older prices?

 

[ViperCS]

Looks like most people are going to be looking for an alternative due to the price increase. What are some of the best alternatives?

 

[hmig89]

That sounds like a solid confirmation to me... existing PAYING customers get grandfathered in... those of us who are still on a trial get the shaft. Thanks Vincent.

Took the words out of my mouth, we signed up to that trial based on the pricing at the time, they should honour those prices. I think it's very crafty to not even send an email to inform and to just change it in the mhelpdesk portal!

 

[DocGreen]

Took the words out of my mouth, we signed up to that trial based on the pricing at the time, they should honour those prices. I think it's very crafty to not even send an email to inform and to just change it in the mhelpdesk portal!

Yep. Complete bulls***. If I hadn't been bored last night and decided to poke around, I would have had no clue until it came time to pay up.

 

[TapIT]

can those who. Started the trial before the price change subscribe at the older prices?

Negative, the only plans available to upgrade trial are the new ones.

I want to be optimistic and say it's a code error and we are supposed to be grandfathered but the company seems to be changing its target market and that no longer includes us so I am not hopeful.

 

[hmig89]

Nothing in their blog either - This is a prime example of a company not looking after its customers.

what was advertised was a 30 day trial and then sign up for these prices (prices listed at time of trial) NOT signup for 30 day trial and then sign up for our increased prices, sin't that false advertising? lol

 

[DocGreen]

Nothing in their blog either - This is a prime example of a company not looking after its customers.

what was advertised was a 30 day trial and then sign up for these prices (prices listed at time of trial) NOT signup for 30 day trial and then sign up for our increased prices, sin't that false advertising? lol

Its a big F.U. is what it is. I expected better than this.

 

[mhelpdesk]

Anyone that is currently signed up for a free demo is still eligible for the plans that were available at time of sign-up. Again, no existing customer is affected by this. We do take care of our customers and have always grandfathered them.

Contact us before your demo expires if you want to upgrade to either the Lite, Bronze, Silver or Gold.

Thanks again.

 

[hmig89]

Thanks Vincent,

can you please inform why the increase in price is so high and when do you plan to support other accounting packages that quickbooks?

 

[DocGreen]

Vincent confirmed to me via a support ticket that the lite, bronze, silver and gold plans are still available to those of us still in the trial period (gotta ask, of course). He also assured me that if I needed to upgrade later on, I would still be able to upgrade to a higher plan from the originals (bronze, silver, gold).

Thanks Vincent.