Dell PowerEdge T310 USB Host Controller Issue

kwisher

kwisher

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Kokomo, IN
Hello All,

Having issues with the Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34 on this server. I'm getting an Error 28 when trying to install the drivers for it. It's roughly 5 years old now and I don't think my customer extended the support/warranty for it. I've searched on Dell's site and also worn my fingers out searching for a driver. I've tried Snappy Driver Installer & DriverPacks with no luck.

TIA for any help.
 
O/S is SBS 2008, uuggghhhh. I have advised him that it is time for a new server for over a year now. Hopefully he will get this in his budget very soon.

I have tried the drivers from Dell for the service tag. Only thing I have not tried yet is the BIOS update.
 
Is this a new issue that just popped up or did you just notice a red X in device manager when scoping out a server for the first time? What prompted you to install the driver in the first place?
 
Long story, this is my only small business customer, an eye doctor. I advised him to purchase a UPS for the server when it was installed new 5+ years ago. He instead just bought a power strip/surge protector. After 5+ years of the server going down hard instead of nicely with a proper UPS, a few weeks ago on a Monday morning he calls in a panic that the server will not boot fully. Turns out the issue was a corrupted C:drive and required a forced chkdsk from Safe Mode. The issue with the USB Host Controller started appearing after that.
 
Did you try doing a driver search based on the PCI/VEN information? At any rate I'd bet it's nuke and pave time based on what you've said.
 
Are the USB ports functional at least? It just shows up ugly in device mangler? If so...I'd just ignore it. At this age...and with the recent history you just gave us, It's SBS Vista (one of the less liked SBS versions)....so I'd have him focus his budget on a new solution, Essentials on new hardware and O365.

You've probably got corruption left in there, who knows what else is hosed. Time will likely tell. And troubleshooting those kinds of things is...very time consuming. Just a basic surge strip...I'd also question if the USB port itself got hosed with a power spike...from who knows what plugged into it..or perhaps just the mobo itself.
 
Markverhyden said:
Did you try doing a driver search based on the PCI/VEN information? At any rate I'd bet it's nuke and pave time based on what you've said.
Click to expand...
From what reliable site do you suggest I find the driver with the known PCI/Ven? All I seem to find are suspicious sites that want you to install there "driver finder" software and then submit a payment.
 
YeOldeStonecat said:
Are the USB ports functional at least? It just shows up ugly in device mangler? If so...I'd just ignore it. At this age...and with the recent history you just gave us, It's SBS Vista (one of the less liked SBS versions)....so I'd have him focus his budget on a new solution, Essentials on new hardware and O365.

You've probably got corruption left in there, who knows what else is hosed. Time will likely tell. And troubleshooting those kinds of things is...very time consuming. Just a basic surge strip...I'd also question if the USB port itself got hosed with a power spike...from who knows what plugged into it..or perhaps just the mobo itself.
Click to expand...
USB ports are not functional and show as "Unknown device" in device manager. I need these for his backups which use a 2 USB disk rotation. I think if I can't get this working I can at least hang the drives from a workstation PC and share them out and do the backups over the network.

The ports were functional until just recently. I finally did get him to buy a UPS after the day the server wouldn't boot normally. But now the USB connection for the UPS won't function for the software to shut it down properly when the battery gets low.
 
kwisher said:
From what reliable site do you suggest I find the driver with the known PCI/Ven? All I seem to find are suspicious sites that want you to install there "driver finder" software and then submit a payment.
Click to expand...

I go to pcidatabase.com to find the vendor. Then got to their site. The problem I have run into on a few occasions is the manufacturer of the chipset does not make the drivers available, instead telling me to go to the OEM site.
 
Chipset drivers should take care of that... sounds like you might have a hardware problem. Especially if there's no power cleaner upper device. Don't forget, a UPS doesn't only shut down a server gracefully, it also protects against low and high voltage fluctuations. Was there a USB printer or anything plugged into the ports other than those USB hard drives? Are they USB powered drives or plug-in?

I'm guessing either hardware damage or deeper corruption based on the power outtages over time.
 
Markverhyden said:
I go to pcidatabase.com to find the vendor. Then got to their site. The problem I have run into on a few occasions is the manufacturer of the chipset does not make the drivers available, instead telling me to go to the OEM site.
Click to expand...
Here are the 4 property listings for the controller from device manager:
PCI\VEN_8086&DEV_3B34&SUBSYS_02A41028&REV_05
PCI\VEN_8086&DEV_3B34&SUBSYS_02A41028
PCI\VEN_8086&DEV_3B34&CC_0C0320
PCI\VEN_8086&DEV_3B34&CC_0C03

I copy/pasted each line into the database and no returns. What exactly should I be using to search with from pcidatabase.com?
 
TAPtech said:
Chipset drivers should take care of that... sounds like you might have a hardware problem. Especially if there's no power cleaner upper device. Don't forget, a UPS doesn't only shut down a server gracefully, it also protects against low and high voltage fluctuations. Was there a USB printer or anything plugged into the ports other than those USB hard drives? Are they USB powered drives or plug-in?

I'm guessing either hardware damage or deeper corruption based on the power outtages over time.
Click to expand...
I will agree that it is file corruption. I have his backups working over a network share now but I'd still like to fix this if possible. I spoke with the client yesterday and we are planning a server replacement next March/April.
 
kwisher said:
Here are the 4 property listings for the controller from device manager:
PCI\VEN_8086&DEV_3B34&SUBSYS_02A41028&REV_05
PCI\VEN_8086&DEV_3B34&SUBSYS_02A41028
PCI\VEN_8086&DEV_3B34&CC_0C0320
PCI\VEN_8086&DEV_3B34&CC_0C03

I copy/pasted each line into the database and no returns. What exactly should I be using to search with from pcidatabase.com?
Click to expand...

I know off the top of my head that VEN_8086 is Intel. So it's the 3B34 chipset.

https://downloadcenter.intel.com/download/18180/Intel-5500-5520-3400-Chipset-Driver-for-Windows-

But, as discussed, this may be beyond repair.
 
Snappy Driver Installer has a dropdown icon on the right side that opens the list of alternative drivers. You can try installing these drivers when suggested drivers don't work.
 
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