Datto vs Synology

[YeOldeStonecat]

I think you had mentioned on another post that it was the original Datto person. They were certainly easy to talk to on the phone and it felt like they were happy to be starting from scratch as they could change things that were too far down the path with Datto.
We also got the slide unit for free with a year committment which was an unexpected bonus.

Yup...Austin, guy who started Datto.
We had already shifted to Axcient before Slide came out...we started transitioning last year, Slide came out Feb of this year.
Else we probably would have looked at it...although, with caution....as Austin will sell it in a few years (since Kaseya bought Datto, hmmm....maybe sell it to Ninja or....

 

[JoelM]

Yup...Austin, guy who started Datto.
We had already shifted to Axcient before Slide came out...we started transitioning last year, Slide came out Feb of this year.
Else we probably would have looked at it...although, with caution....as Austin will sell it in a few years (since Kaseya bought Datto, hmmm....maybe sell it to Ninja or....

Yep. We seriously discussed that same concern...

 

[Velvis]

After hearing endless complaints about fraudulent charges from Kaseya I have zero interest in giving them my bank info.
So, can Datto be purchased by the end user if a client wanted to use it? Or does it need to be resold via an IT company or MSP?

 

[YeOldeStonecat]

After hearing endless complaints about fraudulent charges from Kaseya I have zero interest in giving them my bank info.
So, can Datto be purchased by the end user if a client wanted to use it? Or does it need to be resold via an IT company or MSP?

Datto...err...K-Mart...err...Kaseya...is "Channel Only".
Meaning, they do not sell to end users. At least that is how "Datto" did it. You never saw actual pricing, they never published pricing.

 

[Sky-Knight]

Datto...err...K-Mart...err...Kaseya...is "Channel Only".
Meaning, they do not sell to end users. At least that is how "Datto" did it. You never saw actual pricing, they never published pricing.

Datto still operates like it did before Kaseya largely, it is channel only, Datto has their own published rates and store etc.

The billing however... is a huge Kaseya powered screw up.

 

[JoelM]

Slide is also channel only.

 

[YeOldeStonecat]

Datto still operates like it did before Kaseya largely, it is channel only, Datto has their own published rates and store etc.

The billing however... is a huge Kaseya powered screw up.

Yeah our newer Datto rep is feverishly reaching out to us....as we're still cancelling stuff. Cute girl too....almost makes me want to stick with them....lol.
The recent change to the partner portal though (including the store)...is pain-full-y slow. Ugh.

 

[Sky-Knight]

Yeah our newer Datto rep is feverishly reaching out to us....as we're still cancelling stuff. Cute girl too....almost makes me want to stick with them....lol.
The recent change to the partner portal though (including the store)...is pain-full-y slow. Ugh.

Yes... I dont understand what's up with Kaseya but if it's a web asset, and they host it? It's slow... it's horrible.

My day job is a Kaseya shop. Datto BDR, Datto SaaS, Datto RMM, Autotask... we're still on all of it. I'm in this junk every single day, and I hate it.