Cloud Services Depot

[freythman]

Hey Guys,

I have read in the forums about "SecureMyCompany" and decided to check it out. I was redirected to "CloudServicesDepot." (http://www.cloudservicesdepot.com/)

Has anybody had experience with these guys since the name change, or change of hands, or whatever happened?

 

[cmonova]

I dealt with them for awhile until I ran across Bull Terrier and their prices were cheaper and the service is outstanding.

 

[gambit]

I use them both as SMC/CSD. It's the same company, they just changed the name and started offering Help Desk and NOC Services with the hosted Kaseya.

I also checked out Bull Terrier and found the prices to be more expensive? I think these companies are lowering their prices all the time, so it might be to go back and compare often.

I just started using the NOC services and I am looking at Help Desk. Anyone using their Help Desk? The NOC services have been excellent so far, but I only have 2 client sites up and runnning.

As far as support goes - it was okay support until about March/April of this year. With the name change to Cloud Services Depot everything got much better. I got a dedicated account manager and they expand the email/phone/chat support to 24x7. I've only called a few times since then, but each time the issue was resolved to my satisfaction.

 

[gambit]

Cloud Services Depot -UPDATE

I still receive a few emails each week re: this thread, so I thought I would update it.


I've been using the Cloud Services Depot NOC for about two months. So far, it's been good. A few tickets had issues, but my account mgr fixed it without much hassle.

Also, I just completed my second account review call yesterday. Very helpful and I like the reports they give you about the service.

In the past month they have released a new NOC Portal, which is huge improvement over the previous system. Screenshots here:

http://www.cloudservicesdepot.com/Services/NOC/Screenshots

The most common question I get asked: Do I have to buy Hosted Kaseya for NOC?

NO! I host my own Kaseya, so you don't have to buy it from Cloud Services Depot. I see they support Labtech, Level Platforms, LogMeIn and others now.

 

[gambit]

CSD just posted a series of new webinars about their NOC and Help Desk Services:

Exploring NOC Services - https://www2.gotomeeting.com/register/687161442


Exploring Help Desk Services - https://www2.gotomeeting.com/register/210905483


Everything You Ever Wanted To Know About Outsourcing with Matt Makowicz - https://www2.gotomeeting.com/register/171880682

 

[MrUnknown]

If all you want is Hosted Kaseya, VirtualAdminstrator.com starts at 6.95/mo per computer monitored compared to 8.95 for CSD.

 

[gambit]

Yes. I've tried both and CSD is the hands-down winner. Their support is even better than Kaseya's support -24x7 phone, email and chat.

 

[gambit]

Free 100min of help desk

For those that are interested...

There is a promotion for Cloud Services Depot Help Desk - If you pay the setup fee, then you will get 100min of help desk for free. You can just bank it for later or use in an emergency (sick days).

There is a webinar today at 1pm PST -

https://www2.gotomeeting.com/register/210905483


Click here for more help desk services info.

 

[TayConsInc]

Right now I am looking at Kaseya, Level, and N-Able. AFAIK, Kaseya is really expensive so these hosted options may be worthwhile.

 

[gambit]

For those that are interested....


Webinar today @ 10am PST

Cloud Services Depot and special guest Matt Makowicz present a free LIVE webinar --- “Everything You Ever Wanted To Know About Outsourcing”

Join host Nancy Williams and special guest Matt Makowicz - a recognized pioneer in the Managed Services industry for an educational webinar on December 16th, 2009 at 10am PST.

During this 60-minute presentation, you will gain a comprehensive understanding of technology outsourcing and how it affects MSPs, VARs and other IT Professionals.

• What can easily be outsourced?
• How can the fears of loss of control be managed?
• What are the advantages and disadvantages to outsourcing?

Don't miss this opportunity to learn from a successful MSP how to leverage external resources to complement your internal staff.


https://www2.gotomeeting.com/register/171880682

 

[chrisaroz]

For those running Kaseya, do you create a new user accnt on all the systems with the same password so you can manage them easier?

 

[gambit]

We use a unique 'noc' account at each client site/domain. There is a place to enter the credentials in the Cloud Services Depot NOC Portal. If you view the 'Client Site' screenshot, you can see where to enter the info:

http://www.cloudservicesdepot.com/Services/NOC/Screenshots


By using a separate noc account for each client, we can adhere to the existing policies at the client site (password expiration, login attempts, etc.)
Also, if we lose a client it is easy to update a single account without affecting the other parties too much.

 

[chrisaroz]

That makes perfect sense for management ( and is very useful info), but I was referring more to the actual clients. Do you create a new user account on each computer with the same log-on and password?

 

[gambit]

For managed clients, we integrate the user accounts with our AD so that our techs can use one login across all clients (and the internal corp network).

For break/fix clients, we setup an admin-level domain account to use on all workstations. If we need to use the local admin account, then we use the password for the account (known by the biz owner and the IT service company).

 

[cloudservicesdepot]

To manage security on remote systems, Cloud Services Depot recently added 2-factor authentication to the Reseller Portal for additional security:

​

http://blog.scorpionsoft.com/blog/2...pports-built-in-authanvil-authentication.html


Today at 1PM PST is a live webinar about NOC Services for Kaseya, Level Platforms, LabTech and LogMeIn. Register here:

​

http://www.cloudservicesdepot.com/Webinars

 

[cloudservicesdepot]

IT Center powered by Kaseya

Resellers and IT Professionals are invited to reigster for early access accounts to try IT Center powered by Kaseya.

IT Center powered by Kaseya is the next-generation platform for automated, remote management of Windows and Mac systems. During the early access period, you may install up to 1000 remote agents at no cost!

Register here: https://portal.cloudservicesdepot.com/register.php

More info: http://www.cloudservicesdepot.com/Services/Kaseya

Recorded Webinars: http://www.cloudservicesdepot.com/Webinars

 

[chrisaroz]

Got this email today, and I must say I'm intrigued to see what all the new stuff is.

 

[cloudservicesdepot]

Resellers, Managed Services Providers and other IT Professionals are invited to join Cloud Services Depot today at 1pm PST for a webinar about Outsourcing Your Help Desk Services.

Join host Nancy Williams for an overview of Help Desk services delivery, pricing models and a demo of our real-time Help Desk Portal for Resellers. Special offer for all attendees!

https://www2.gotomeeting.com/register/866766259

Frank Hughes
Cloud Services Depot

 

[cloudservicesdepot]

Webinar: Managing Online Risk Through Identity Assurance and Strong Authentication

Wednesday, February 24th - 1PM PST

https://www2.gotomeeting.com/register/457402410


Scorpion Software's AuthAnvil SAS

Looking for a way to secure the cloud? AuthAnvil is the solution!

With passwords being so easy to share, steal or guess, learn how to reduce your online risk when accessing services at Cloud Services Depot. Explore how to leverage our new integration with Scorpion Software's AuthAnvil Strong Authentication Server (SAS) to deliver Identity Assurance and two-factor authentication when logging into the Portal, giving you heightened security control for your staff and partners while also gaining more accountability and auditability to our services.

Join host Nancy Williams and Dana Epp from Scorpion Software for a LIVE Weinbar on Wednesday, February 24th, 2010 at 1:00pm PST.

https://www2.gotomeeting.com/register/457402410

All attendees that stay through the presentation will be entered in a drawing for an AuthAnvil SoftToken Five Pack and a FREE one-on-one installation session. A $400 value!

SPECIAL OFFER: Cloud Services Depot and Scorpion Software are offering a FREE installation session (worth $150) when you purchase AuthAnvil for your own organization. Attend the webinar for more information!