clean install from disk or reset

[johnrobert]

I have to reinstall a Windows 10 laptop because of an office problem that I can not fix what are the pros and cons of either clean install from disk
or an easier method to just do a reset
I will be doing it on site so a reset would be a lot easier.
I see on this site of people doing the clean install from disk but do no see many people doing reset

 

[occsean]

Seems kind of extreme for an office issue. What troubleshooting steps have you already undertaken? A reset or wipe is the most inconvenient for a customer and I avoid at all costs unless absolutely necessary.

 

[Archon Prime]

I've never had to do an os re-install for an Office problem. Have you tried a new user? Have you tried wiping ALL office files and registry values from the computer using Revo or something and do a reinstall of the software first?

 

[Markverhyden]

I've had great luck with a reset fixing windows 10 problems so I've give it a shot, obviously after backing up the machine.

 

[nlinecomputers]

Depends on the machine but most systems can install Windows 10 very fast. There is always a risk that a reset might not work and you will just waste time doing it only to have it not work.

 

[nlinecomputers]

Either way, I'd do a full backup first. So I'm not real sure of the time savings.

 

[ohio_grad_06]

I've had luck with using this before

https://support.office.com/en-us/ar...rom-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8