tankman1989
Active Member
- Reaction score
- 5
I understand small single party law suites very well (well not always single party) but when it comes to class action I get a little confused and would really appreciate any help with figuring out my options here.
I would guess that probably 75% of US members and MANY of your customers will be effected by this issue (it is 100% supporting the customer side of the customer/business relationship with this large corporation).
I have collected hundreds of pages information, notes, transcripts, audio & video recordings and much more along with probably over 1,000+ personal first hand anecdotes from customers of this company claiming the same as I, sometimes worse - but the poblem is almost all of them are not as tech savy so the explinations given by the company "seem legit" to them until I have informed them of how to test and check things as well as the proper questions to ask during on-site service calls. This opened their eyes and many are livid about being totally fleeced for almost a decade +.
My question is is how do I go about finding a law firm, or attorney which would be willing to take on a case like this. We are looking at the telco, cable, ISP industry as the defendent.
I am not going to go into details but if some of you knew what these companies were doing with remote access to your modems, unauthorized data transfers and unauthorized firmware changes (sometimes w/o actually changing the displayed name/number of the firmware), remotely changing user login password, clearing device log without permission during remote "support reboots" and some more things which I'm not going to state as it would sound insane to those who have not witnessed it first hand (luckily I've had other very skilled techs replicate these findings followed by swiftly ending services with said company). Some of the explanations from the company techs, both onsite and on the phone, are similar to something like this: mechanic working on a newer VW TDI telling the customer "The carburetor on that thing was all out of wack. It took me like 10 hours to clean and reconfigure it.. Maybe add 20% gas to your fuel to keep it a little cleaner"
I need some firm in a ~100 mile radius of Philly if anyone knows of one.
If anyone here is interested in finding out more about this issue, I will gladly take names and privately update you with reports as anything develops. I would likt to find as many technicians who can test for these same issues and see if they can replicate these in their geographical location so I can rule out this being an issue with just one "rogue" location, although it is about a .05% of that being the case as a national tech support supervisor has verified these issues across the national network.
I would guess that probably 75% of US members and MANY of your customers will be effected by this issue (it is 100% supporting the customer side of the customer/business relationship with this large corporation).
I have collected hundreds of pages information, notes, transcripts, audio & video recordings and much more along with probably over 1,000+ personal first hand anecdotes from customers of this company claiming the same as I, sometimes worse - but the poblem is almost all of them are not as tech savy so the explinations given by the company "seem legit" to them until I have informed them of how to test and check things as well as the proper questions to ask during on-site service calls. This opened their eyes and many are livid about being totally fleeced for almost a decade +.
My question is is how do I go about finding a law firm, or attorney which would be willing to take on a case like this. We are looking at the telco, cable, ISP industry as the defendent.
I am not going to go into details but if some of you knew what these companies were doing with remote access to your modems, unauthorized data transfers and unauthorized firmware changes (sometimes w/o actually changing the displayed name/number of the firmware), remotely changing user login password, clearing device log without permission during remote "support reboots" and some more things which I'm not going to state as it would sound insane to those who have not witnessed it first hand (luckily I've had other very skilled techs replicate these findings followed by swiftly ending services with said company). Some of the explanations from the company techs, both onsite and on the phone, are similar to something like this: mechanic working on a newer VW TDI telling the customer "The carburetor on that thing was all out of wack. It took me like 10 hours to clean and reconfigure it.. Maybe add 20% gas to your fuel to keep it a little cleaner"
I need some firm in a ~100 mile radius of Philly if anyone knows of one.
If anyone here is interested in finding out more about this issue, I will gladly take names and privately update you with reports as anything develops. I would likt to find as many technicians who can test for these same issues and see if they can replicate these in their geographical location so I can rule out this being an issue with just one "rogue" location, although it is about a .05% of that being the case as a national tech support supervisor has verified these issues across the national network.
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