Can't print more then one page(legacy pogram)

[nesrinamb]

Ok so a little clarification on the issue. One of my clients is a law firm and one of their programs won't print more then one copy.

Every other programs works perfectly if printing to the local or network printer just this one program will always print only one.

Tried uninstalling and reinstalling the software with Revo and looking in the registry for left over parts and restarting and when I reinstall same thing is still their. Also tried running it in compatibility mode since the program has a copyright date on it from 2004 so it's definitely legacy. It also definitely looks old.

A little about it the program:

Well it's not exactly a program, it's actually a fillable form from File Maker pro 7 that was given to them by their legal services company. But when I put in the CD it definitely acts like a program starting an install window and everything. One other thing I did try was update the c++ redistributable to 2008 since File maker pro did state it needed that for working with its old system.

From what I could gather the fillable form/program was built by a legal services company and never updated. Also can't get a clear answer from the legal services company and they don't remember ever making the program because their lead tech guy has only been their 6 years and this dates back to 04.

So is their anything else I could do to fix it. Yes already reinstalled print drivers just because hey why not it takes like 5 min.

 

[Mainstay]

what is the printer?

how is it connected?

what is the printer interface?

what is the type of file (we've had issues with PDF's and Xerox - turn off / on image support).

had a similar issue recently with an accounting firm: turned off bi-directional support and multiple page printing resumed.

...and roll through the different PCLX drivers.

 

[nesrinamb]

Issue is seen on both local usb printer and networked printer. Network printer is kyocera and local is an HP.

As for file that is the odd part I'm trying to figure out. The filemaker edition they have is basically only a fillable form that they put in the info and then hit print. It's not like a typical PDF since a typical PDF is just a file and you open it. Whenever we transfer this thing from one PC to another their has to be an entire install process with dlls and everything.

Also yes I have gone through the different PCL drivers. But maybe I forgot one so I will look through.

 

[Moltuae]

You say it won't "print more than one page" but then that it won't "print more than one copy". Are we talking about problems printing a multi-page document here, or just a problem printing multiple copies of the same document?

I would check paper size settings to begin with, in both the 'program' (if any) and the printer's default configuration. In my experience, these sort of problems usually stem from misaligned 'form feed' commands due to paper size discrepancies, especially if the printer is configured to accept larger/longer formats (eg Letter instead of A4) ; the printer doesn't print because it's expecting more data.

 

[glennd]

I suspect it's hard wired into the 'program'. In most Windows programs, they pop up a print dialog with various options on it such as number of copies etc. but there's also an option to bring up the printer's own properties which also has number of copies on it as well as all the other options the printer has. have you tried both of these?

 

[nesrinamb]

You say it won't "print more than one page" but then that it won't "print more than one copy". Are we talking about problems printing a multi-page document here, or just a problem printing multiple copies of the same document?

I would check paper size settings to begin with, in both the 'program' (if any) and the printer's default configuration. In my experience, these sort of problems usually stem from misaligned 'form feed' commands due to paper size discrepancies, especially if the printer is configured to accept larger/longer formats (eg Letter instead of A4) ; the printer doesn't print because it's expecting more data.

Sorry about the about that I meant wont print more then one copy.

I will check settings and make sure I didn't miss anything.

Also I should mention that when I hit print a pop up appears saying that it is printing 1 copy even after I changed it to 3. The pop up goes away pretty fast as in 2 seconds, when I have a window open to view the print que it states printing one page.

 

[Moltuae]

Also I should mention that when I hit print a pop up appears saying that it is printing 1 copy even after I changed it to 3. The pop up goes away pretty fast as in 2 seconds, when I have a window open to view the print que it states printing one page.

Hmmm, that sounds more like a compatibility issue. Has this program ever worked before in the present OS?

One thing you could do as a workaround is install a virtual pdf printer, but rather than use it to create pdf files, configure it to pop up with a preview of the pdf when it's done, then print multiple copies from the pdf reader. It's not a perfect workaround, since it adds a couple of extra steps, but it should work.

 

[YeOldeStonecat]

Try forcing a very old HP Laserjet 4 driver to the HP printer...some old software doesn't like newer version of PCL5 or 6 or even PS, or Unidrivers.

Also try printing directly to printer option, instead of spool locally.