Cannot reinstall OSX 10.5 because of corporate restriction

[ell]

Hi, I a real rookie with mac but this job seemed pretty straight forward. My customer has a macbook pro that was given to him by his employer and is now getting a new one so he asked me to copy his data then wipe it and reinstall osx. Well I backed up his home folder and put in his osx dvd and started it from the desktop and got a message that because of his companys corporate restrictions I could not install the app. Is there a way around this? Or do I just have to create a new admin user and delete his user folder, I know I can create to the new user but not sure about how to go about removing his account, or can I just delete it from a linux boot disc?

 

[14049752]

Just boot from the OS X install disc. There's really no reason to run it from the desktop

 

[ell]

Just boot from the OS X install disc. There's really no reason to run it from the desktop

LOL thanks, told you I was a rookie!

 

[ell]

Still having problems, i booted to the dvd, began the install, but it doesn't seem to mount the hard drive, ideas? I ran df -k from terminal as pictured

 

[Markverhyden]

What are you trying to do with CLI? And you have not really provided any real details. Are you absolutely sure you have all of his stuff of the machine? Did you boot holding down the C key while powering up? Did you use Disk Utilities to partition (GUID if I remember correctly) and format the drive?

A link about how to re/install 10.5.

http://support.apple.com/kb/HT1544

Edit: Just noticed that the HD is 250gb. Are you sure that the OS disc you have is the correct one for the machine?

 

[14049752]

You don't need the old partition to mount if your goal is to wipe and reload it. From the disk utility screen, you can select the drive and assign it a new partition scheme. (GUID is correct). And then after it's done, close disk utility and continue on with the install.

 

[ell]

What are you trying to do with CLI? And you have not really provided any real details. Are you absolutely sure you have all of his stuff of the machine? Did you boot holding down the C key while powering up? Did you use Disk Utilities to partition (GUID if I remember correctly) and format the drive?

A link about how to re/install 10.5.

http://support.apple.com/kb/HT1544

Edit: Just noticed that the HD is 250gb. Are you sure that the OS disc you have is the correct one for the machine?

I'm just trying to wipe it and reload osx, hes giving the machine to his son. I opened finder and browsed to users and copied his whole user folder (twice actually once to his flash drives and again to my external usb) Yes, I held down the C and selected language and accepted the blah-blah then the next window opened and asked to select a drive where you want to install osx to but there was nothing there. When I opened the disk utility it shows however. The link I read to reinstall said nothing about partitioning, just selecting the drive in the window

 

[ell]

You don't need the old partition to mount if your goal is to wipe and reload it. From the disk utility screen, you can select the drive and assign it a new partition scheme. (GUID is correct). And then after it's done, close disk utility and continue on with the install.

why wouldn't the drive show in the target window? Could this be more corporate security?

 

[14049752]

why wouldn't the drive show in the target window? Could this be more corporate security?

Honestly, I don't know. Just guessing, it could have full disk encryption. If the install disc can't mount the drive, it's not going to show up in the target list until it has a partition it can mount.

 

[Markverhyden]

I'm just trying to wipe it and reload osx, hes giving the machine to his son. I opened finder and browsed to users and copied his whole user folder (twice actually once to his flash drives and again to my external usb) Yes, I held down the C and selected language and accepted the blah-blah then the next window opened and asked to select a target drive but there was nothing there. When I opened the disk utility it shows however. The link I read to reinstall said nothing about partitioning, just selecting the drive in the window

Great!! Sound like you are well on your way. When you go into Disk Utility you select the 232.9 Hitachi. Then select partition tab on the right. Then 1 Partition in the pull down above the big rectangle of the HD. Click on Options and select GUID. Then complete the partition. When you quit you should be able to start the recovery. Been so long I don't remember what it exactly looks like. If not then reboot and start it.

 

[ell]

Honestly, I don't know. Just guessing, it could have full disk encryption. If the install disc can't mount the drive, it's not going to show up in the target list until it has a partition it can mount.

When I boot the machine it opens to Symantec endpoint encryption by PGP, I bet I can't reload it. Guess I'll try and create a new user acct and delete his, more googling...

 

[Markverhyden]

When I boot the machine it opens to Symantec endpoint encryption by PGP, I bet I can't reload it. Guess I'll try and create a new user acct and delete his, more googling...

In that case you must repartition the drive.

 

[ell]

Great!! Sound like you are well on your way. When you go into Disk Utility you select the 232.9 Hitachi. Then select partition tab on the right. Then 1 Partition in the pull down above the big rectangle of the HD. Click on Options and select GUID. Then complete the partition. When you quit you should be able to start the recovery. Been so long I don't remember what it exactly looks like. If not then reboot and start it.

The Symantec drive encryption won't mess things up will it?

 

[14049752]

Drive encryption. Lucky guess, but I couldn't think of anything else that would cause it.

Anyway, once you create the new partition scheme, it'll get rid of the drive encryption and let you install.

 

[Markverhyden]

The Symantec drive encryption won't mess things up will it?

It's not a hardware based thing. It's like any other 3rd party FDE such as TrueCrypt. When you look at the df output you see visible 8mb partition. That is the actual boot partition. The other stuff must also be required by Symantec. I'm not familiar with that FDE.

This is just like using disk management in M$ to partition the drive. Except in OS X you are just telling it to write a new partition table, not delete and then write new ones. When you complete it the df should show just one partition.

 

[ell]

The Symantec drive encryption won't mess things up will it?

does this look right?

 

[Markverhyden]

does this look right?

Yep. Just make sure you have GUID selected when the Options button is clicked. Also, I always name the HD - Macintosh HD. But what ever you want, just no special characters like &, $, etc.

 

[ell]

Yep. Just make sure you have GUID selected when the Options button is clicked. Also, I always name the HD - Macintosh HD. But what ever you want, just no special characters like &, $, etc.

Thank you very much! I created a hackintosh a few years back but forgot most of it, I'm much bolder with my own stuff, its installing now.