BT are useless ?

[Big Jim]

As suggested in the other thread I am starting a new thread.

I signed up to BT business broadband.
The building I am in already had 3 lines in it and I agreed with the owner when i took out the lease to take 1 of his lines rather than setting up a new one which is what I did, I also signed up to use BT broadband at the same time.

I was initially using a BT business hub and that will sync at about 8mb down adn 448Kbps up, tried a homehub 1 and another BT business hub and both still 8Mb, my tech had a Homehub 2 lying about at home so we tried that, straight away 24Mb Sync speed. but still 448 up.

We contacted BT who put us through a 2nd 10 day training period with the "new" hub. it was still the same after this so they sent out an engineer, he couldn't explain how only the HH2 could get 24Mb down, and also said we should defo get over a 1Mb up and if BT tell us any different they are full of S***, after many phonecalls and being told various things by various different people BT are saying nothing they can do, and they don't gaurentee upload speed.



I am 400 yards from the exchange.
I don't want to use a HH2
I want 1.2Mb up like I should get

Stats from HH2 are as follows

ADSL line status
Connection information
Line state Connected
Connection time 42 days, 1:27:50
Downstream 23,896 Kbps
Upstream 443 Kbps


ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 4.0 dB / 32.5 dB
Line attenuation (Down/Up) 8.5 dB / 5.0 dB
Output power (Down/Up) 0.0 dBm / 12.2 dBm


Why are BT sticking me out on this one when something is quite blatently wrong with the line when only 1 type of router can achieve the rated speed.

Thanks
James


[EDIT] - just done a speedtest on the business line at speedtest.net
ping 27ms
download - 20.47
upload - 0.38

Compared to my ORANGE residential home line
ping - 41ms
download - 18.91
upload - 0.99

I am further away at home and both tests were ran on same server.

 

[Martyn]

I have BT Infinity with a Homehub 3, can you get that where you are or is that not an option? Maybe the Homehub needs a firmware update?

Here is the link http://business.bt.com/broadband-an..._infinity_business_exact_bt_business_infinity

 

[PC-Technix]

I thought I would add an American comparative

This is in USA with Windstream Comms




I wish I had anywhere near you guys.

This is DSL and I pay around $30 dollars a month. I wish I could get Fiber optic.

 

[Martyn]

I thought I would add an American comparative

This is in USA with Windstream Comms

View attachment 2061


I wish I had anywhere near you guys.

If I go 3 miles to a village near me they would be wishing they got what you have!

 

[PC-Technix]

If I go 3 miles to a village near me they would be wishing they got what you have!

Really .... And I thought ours was bad. Most of America is through satellite

 

[Martyn]

Really .... And I thought ours was bad. Most of America is through satellite

Most over here are through phone lines but with what I have now most is through fiber being laid through the streets.

 

[PC-Technix]

Most over here are through phone lines but with what I have now most is through fiber being laid through the streets.

When I was living in Wigan, 7 years ago, it was all underfoot.

Here in America unless you are in Chicago etc nothing is underfoot. It's all on poles so when the wind blows, it all comes down lol. I think India is more advanced than the states!!

 

[ajm]

Can't wait to be upgraded to double speeds from virgin media

 

[PBComputer]

I thought I would add an American comparative

This is in USA with Windstream Comms

View attachment 2061


I wish I had anywhere near you guys.

This is DSL and I pay around $30 dollars a month. I wish I could get Fiber optic.

I would like my connection to be this fast. Sadly there is no dates yet for fiber.

 

[PC-Technix]

I would like my connection to be this fast. Sadly there is no dates yet for fiber.

I'm not on fibre its DSL

 

[TLE]

Can you go to here and post the results:

http://speedtester.bt.com/

 

[Corbin]

This is off my 4G card, My pal and I where playing with them just a few nights ago.

 

[synack2]

NO Fiber in Ohio

I just got Time Warner Wideband though and I get 65Mbps Down and 6.5 Up its very nice compared to the DSL I had before.

I would keep calling and calling and calling and complaining till they make it right. Sometimes Persistence is what is needed in these cases. You will eventuall get ahold of someone that knows something.

 

[Big Jim]

Can you go to here and post the results:

http://speedtester.bt.com/

Download speedachieved during the test was - 19248 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :23896 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
IP Profile for your line is - 21083 Kbps

>Upload speed achieved during the test was - 366 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 443 Kbps

 

[TLE]

Download speedachieved during the test was - 19248 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :23896 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
IP Profile for your line is - 21083 Kbps

>Upload speed achieved during the test was - 366 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 443 Kbps

Well all the stats are spot on, there is no reason that you shouldn't be getting 1Mb upstream other than your being capped.

You are on upstrem IP profile of 443 which has capped you upload speed. Quite a few ISP's do this, ring them up and ask them to uncap your upload speed.


Ps. I wish I got those speeds, I will just have to wait for FTTC in June

 

[Big Jim]

BT are adamant they haven't capped the line. Quite a few phonecalls now have told me this.

Its also very odd how the only router able to attain a 20mb download is BTs crappy homehub 2, it is being polite, useless!

 

[TLE]

BT are adamant they haven't capped the line. Quite a few phonecalls now have told me this.

I don't by that at all, either DLM has capped your upstream, or they have, either way they should be able to manually up it.

The other option is to request an SNR reset which will put your line back to the 10 day training period. During this 10 day it is important to not disconnect the router, it should be left on at all times otherwise DLM may reduce your speed. I don't think this would make a difference since you are capped.

 

[Big Jim]

I don't by that at all, either DLM has capped your upstream, or they have, either way they should be able to manually up it.

The other option is to request an SNR reset which will put your line back to the 10 day training period. During this 10 day it is important to not disconnect the router, it should be left on at all times otherwise DLM may reduce your speed.

After the initial 10 day training period, they reset it for me in order that the line could retrain to a higher speed and it never did.

I am in agreement with you I know something is not right but it's getting Bt to admit it is them and then getting them to diagnose and solve the issue. 3 months later and I still haven't got anywhere with them

 

[TLE]

Go to the BT forums here http://community.bt.com/

The mods there hould be able to help you resolve the issue and leaise with BT's support staff. There are plenty of instances of people with capped upstreams on there. It's pretty common.

The other thing and I don't like saying this but I have often found it to be true, is that many of the call centre staff based in India don't seem to truely understand the system. I would ask to be transferred to an English representative and see if they can help you.

 

[Big Jim]

I'll give the forums a shot, it can't hurt.

As for BT staff, so far I have only spoken to scottish, english and "american sounding" people.