Three Dell Pecision 3620 desktops, sold to different clients between late 2016 and early 2018.
All running windows 10 pro on similar hardware, except one usiing AMD fire pro and two using Nvidia Quadro
All of them receiving regular updates.
Within 8 days, all three suffered the same symptom: computer freezing, then displaying “Driver power state failure” BSOD and crashing, repeating over and over.
With the 1st, diagnostics showed no problems, nor did a complete format fix the problem. Dell took responsibility, sent a technician to replace both motherboard and graphics card, and its’ been working fine for over a week.
But now the exact same problem happened on the other two machines, and I’m puzzled.
The 2nd machine it happened on, we ran the diagnostics which showed the HD (SSD of course) was faulty. Since we didn’t want to wait, I took a brand new Kingston SSD, and installed it on the machine.
5 minutes after finishing the install, while it was downloading drivers and updates, it started with the exact same issues and BSODs.
After speaking with Dell, they suggested the iso file I downloaded from Microsoft may not have been fully suited for the machine, and that I should download the specific image file for my machine. I downloaded and installed as they said, but got the exact same result.
Suspecting it was downloading a faulty driver from Microsoft Update, I did another clean install, downloaded all the drivers on a separate machine, put them on a USB drive, and installed while the newly formatted machine was still disconnected from the internet. Guess what? Didn’t help!
All running windows 10 pro on similar hardware, except one usiing AMD fire pro and two using Nvidia Quadro
All of them receiving regular updates.
Within 8 days, all three suffered the same symptom: computer freezing, then displaying “Driver power state failure” BSOD and crashing, repeating over and over.
With the 1st, diagnostics showed no problems, nor did a complete format fix the problem. Dell took responsibility, sent a technician to replace both motherboard and graphics card, and its’ been working fine for over a week.
But now the exact same problem happened on the other two machines, and I’m puzzled.
The 2nd machine it happened on, we ran the diagnostics which showed the HD (SSD of course) was faulty. Since we didn’t want to wait, I took a brand new Kingston SSD, and installed it on the machine.
5 minutes after finishing the install, while it was downloading drivers and updates, it started with the exact same issues and BSODs.
After speaking with Dell, they suggested the iso file I downloaded from Microsoft may not have been fully suited for the machine, and that I should download the specific image file for my machine. I downloaded and installed as they said, but got the exact same result.
Suspecting it was downloading a faulty driver from Microsoft Update, I did another clean install, downloaded all the drivers on a separate machine, put them on a USB drive, and installed while the newly formatted machine was still disconnected from the internet. Guess what? Didn’t help!
