sandvtech
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- Greensboro, NC
Got a customer that has had 3 of these over the past month and just trying to narrow down what the issue might be.
pc is a Gateway Desktop DX4860-UR28
I5 CPU
8GB Memory
below is the dump file from bluescreenviewer. Any help appreciated.
==================================================
Dump File : 030315-23540-01.dmp
Crash Time : 3/3/2015 10:54:11 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`002dcd87
Parameter 3 : fffff880`09de1ea0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+28cd87
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030315-23540-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,824
Dump File Time : 3/3/2015 1:46:37 PM
==================================================
==================================================
Dump File : 022415-14898-01.dmp
Crash Time : 2/24/2015 12:43:04 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`002dcd87
Parameter 3 : fffff880`02824ea0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+28cd87
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022415-14898-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,824
Dump File Time : 2/24/2015 4:56:29 PM
==================================================
==================================================
Dump File : 021115-37190-01.dmp
Crash Time : 2/11/2015 12:32:56 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`002bcd87
Parameter 3 : fffff880`073ebea0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+28cd87
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021115-37190-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,824
Dump File Time : 2/11/2015 2:06:36 PM
==================================================
pc is a Gateway Desktop DX4860-UR28
I5 CPU
8GB Memory
below is the dump file from bluescreenviewer. Any help appreciated.
==================================================
Dump File : 030315-23540-01.dmp
Crash Time : 3/3/2015 10:54:11 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`002dcd87
Parameter 3 : fffff880`09de1ea0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+28cd87
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030315-23540-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,824
Dump File Time : 3/3/2015 1:46:37 PM
==================================================
==================================================
Dump File : 022415-14898-01.dmp
Crash Time : 2/24/2015 12:43:04 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`002dcd87
Parameter 3 : fffff880`02824ea0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+28cd87
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022415-14898-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,824
Dump File Time : 2/24/2015 4:56:29 PM
==================================================
==================================================
Dump File : 021115-37190-01.dmp
Crash Time : 2/11/2015 12:32:56 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`002bcd87
Parameter 3 : fffff880`073ebea0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+28cd87
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021115-37190-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,824
Dump File Time : 2/11/2015 2:06:36 PM
==================================================