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We've tried a bunch of software. We are trying out mHelpdesk at the moment and it seems to fit the bill. We looked at Repairshopr and it looked pretty good also. But the thing that turned us off is that the core of it seemed to be based around emailing clients with instant updates etc. Sounds like a nice feature but to be honest very few of our clients would want to be bothered that many times about their repair. They just want to know when they can pick it up etc. So I just assume its for some different business model. We have a very busy retail location and do 50/50 residential / business clients.
We have been using Mhelpdesk for the last 2+ years and we started using RepairShopr at our second store a few months ago. I think that RepairShopr in many ways is superior, especially when it comes to reliability. For me, the biggest downfall of RepairShopr is their reports. The biggest downfall for Mhelpdesk is reliability (constant crashing, hanging, duplicate info, deleted info, etc).
Any updates? I've been using mhelpdesk but they really seem to be lagging on things that I need. Repairshopr tracks pre-paid blocks and has nice integrations with GFI, D7 etc.
How are you finding they compare now?
I'm currently in the process of migrating to Repair Shopr.
While it does seem significantly better than our previous solution, I'm finding a few things I need to work around. I don't see any way to create a group to assign tickets to. (i.e., anything brought in would be assigned to a "bench" group with multiple techs under it, but I don't see any way to do this).
Our current system has queues where bench work falls into (we have one for diagnostic, and one for approved work to be done). So I'm trying to figure out a way to mimic this in the new system, but not having any luck. How do you guys handle this in repair shopr?