Another Win 7 Update Failure

[Mike McCall]

Not charging for something you didn't do is fine, and typical. Doing all the work you described above trying to accomplish something when the obvious "right thing to do" was apparent from the get-go (SMART test) is what I'm arguing against.

You just put a **** load of work into something you're not getting paid for. Whats worse is that this is a better outcome than doing all those work-arounds and actually getting it to "work" with that failing hdd and then charging the client for work on a computer that's still going to suck to use.

Its about getting into the mindset of being a "solutions provider" not a "service provider". The customer's original complaint was probably something to the tune of "my computer is running really badly and lots of functions just don't work right". The service provider will offer their "tune-up" service, the solutions provider will offer to make their computer work fast and normally again. In this case to really solve her problems, an hdd replacement and a fresh install is required.

Ok, I see your point. I did the SMART test at the very beginning and should have simply sent it back then. My desire to finish the job may have been well intentioned (and it was), but was apparently misguided. I think you are correct about being a solutions provider rather than a service provider. I haven't been thinking that way, and that's a mistake.

 

[Krynn72]

Ok, I see your point. I did the SMART test at the very beginning and should have simply sent it back then. My desire to finish the job may have been well intentioned (and it was), but was apparently misguided. I think you are correct about being a solutions provider rather than a service provider. I haven't been thinking that way, and that's a mistake.

Its just from experience. Pretty much every single time you try and find some way to appease a cheap customer by finding some way to make it work without the proper parts or pricing, it turns into a big ordeal and you make no money out of it for a lot more work than it would have otherwise been.

 

[Mike McCall]

Thanks.