Adding a non-Gmail email account to G-Mail

[RocklandCompRepair]

Hello fellow computer fanatics! I have been trying to figure this out for quite some time and still am having issues getting this to work.

I have a customer who fired his website designer and hired me

The previous designer who set up his website for my customer's 1st business has the customer's email set up in the customer's gmail account.

Basically the customer signs into his email @gmail.com and on the upper right he can switch to his other @hiswebsite.com emails to be checked through Gmails interface.

I designed the website for the customer's second business and he has requested that I do the same thing for his new email address. When logged in to my customer's G-Mail account I go to the upper right on Gmail and select Add Account it gives me a sign in field. I put his email @hisdomain.com and the password and when I hit enter it gives me an error that says:

"Gmail has not been enabled by the administrator of the domain @mycustomersdomain.com

You can sign into another account to use Gmail."

I have the customer's email/website/domain hosted with 1&1. I've already tried switching the MX servers on 1&1 to G-Mail's but that didn't seem to change anything.

If I go to the upper right to switch accounts in my customer's G-Mail account, I see the E-Mail I am trying to add, but it's greyed out and unclickable.

My customer states that he does not want all of his E-Mails going into one inbox and needs to be so that he can switch from account to account, so adding the E-Mail address to his gmail inbox will not resolve the issue here (I've already thought of that )

Any ideas? Any help would be greatly appreciated. Thank you!

 

[SAG]

So your customer has Google Apps for firstdomain.com but not seconddomain.com, is that what I am reading?

If that's the case, then firstdomain.com is his Goog Apps account domain, you can add seconddomain.com to that account.

I have 3 domain aliases to my master domain Google Apps account. More info is here:
http://support.google.com/a/bin/answer.py?hl=en&answer=53295

Unless of course I read your post wrong.

 

[angry_geek]

You will probably need to go through verification of ownership. Google will walk you through it and give you a small text file to place in the domain directory. Takes about 5 minutes.

 

[RocklandCompRepair]

So your customer has Google Apps for firstdomain.com but not seconddomain.com, is that what I am reading?

If that's the case, then firstdomain.com is his Goog Apps account domain, you can add seconddomain.com to that account.

I have 3 domain aliases to my master domain Google Apps account. More info is here:
http://support.google.com/a/bin/answer.py?hl=en&answer=53295

Unless of course I read your post wrong.

That might be what I am confused over. He doesn't go to Google Apps to sign in, he just goes to gmail.com and signs in. Is that the same thing? I hate to sound like such an idiot!

 

[RocklandCompRepair]

You will probably need to go through verification of ownership. Google will walk you through it and give you a small text file to place in the domain directory. Takes about 5 minutes.

This might be it, but then why doesn't it tell me to do this when I get the error? You would think Google would be smarter than this right?

 

[angry_geek]

This might be it, but then why doesn't it tell me to do this when I get the error? You would think Google would be smarter than this right?

You have to do it through the admin panel in Google apps. As for him signing in, yes, you can log into apps from the standard gmail interface.

 

[Y.F.N.C.G.]

Yes, Gmail is considered part of the Google Apps Suite. You can basically log into any Google product from any other Google product, they're all tied together. You'll want to go you your customer's Google Apps admin console which can be found at: https://www.google.com/a/hiswebsite.com/

Once you log in there you can go to the Domain Setting Tab, Domain Names, and add a new domain to the account. It will walk you through the process. I would also poke around the admin console so you can familiarize yourself with some of the other things you can do with Google Apps.

 

[RocklandCompRepair]

Yes, Gmail is considered part of the Google Apps Suite. You can basically log into any Google product from any other Google product, they're all tied together. You'll want to go you your customer's Google Apps admin console which can be found at: https://www.google.com/a/hiswebsite.com/

Once you log in there you can go to the Domain Setting Tab, Domain Names, and add a new domain to the account. It will walk you through the process. I would also poke around the admin console so you can familiarize yourself with some of the other things you can do with Google Apps.

Going to https://www.google.com/a/hiswebsite.com/ only allows me to log in with a domain.com account. He needs this email to be accessible from his G-Mail account, so I don't so how this would work. If I could sign into his G-Mail account and add the domain there, I'd understand, but I don't see how this is possible. I don't want to just go to https://www.google.com/a/hiswebsite.com/ and add his website there because it shows nothing about adding it so he can switch to it from his gmail account.

 

[seedubya]

OK - this is not difficult

1) is he on a gmail address as in - hisname@gmail.com?
If so all you need to do is set up a pop address for him on his new domain and use his existing Gmail account to collect the mail and send it. http://support.google.com/mail/answer/21289?hl=en

2) If Google Apps is involved (and it doesn't sound like it to me) then reply here and I'll come up with something else.

 

[Coastalbendcomputers]

Log into his gmail account click the Gear in the upper right corner > Settings > Accounts > Check mail from other accounts (using POP3) > Add a POP3 mail account you own
You will have an option to leave a copy of the email on the server once it is downloaded to gmail or you can have it delete it. I use this for all my domains. Hope I answered your question.

 

[RocklandCompRepair]

OK - this is not difficult

1) is he on a gmail address as in - hisname@gmail.com?
If so all you need to do is set up a pop address for him on his new domain and use his existing Gmail account to collect the mail and send it. http://support.google.com/mail/answer/21289?hl=en

2) If Google Apps is involved (and it doesn't sound like it to me) then reply here and I'll come up with something else.

Thank you everyone for your responses. I hate to be a pest but I don't believe what you're saying is the proper resolution to this issue. I already did set up the E-Mail in his G-Mail account via POP settings (yes, that's simple). The problem is that now his E-Mails from his website email address are merging into his Gmail inbox. This is NOT what he wants.

He wants to have it so that he can check his domain email using Gmails interface, but not combined with his gmail E-Mail.

I am attaching a picture to show you exactly how he wants it to be able to work... I blurred out some of the stuff for privacy. Ignore the fact that it has 2 first names (Adam and Ron). This is how he wants it to be set up but notice how the @p.com address is greyed out due to the error I was originally posting about. Any ideas?

 

[SAG]

So here is what I am seeing, and what I am thinking has been done and needs to be done.

He has a personal Gmail account.
His @p.com is setup as a google apps account, at least for email use.

He is currently signed in to both his personal and his @p.com google apps account.

He has another domain and wants to use the email from it, we'll call it @newdomain.com. He wants to access this email using Gmail (google apps) the same as he does his @gmail.com and his @p.com addresses.

Am I correct so far?

If I am, then you need to:
A: Create a new google apps accout for @newdomain.com - which will cost him money as google apps no longer allows the signup of free apps hosting.
or
B: Add the @newdomain.com to his existing @p.com google apps account so that he can have hisname@newdomain.com and access it vie gmail interface.

 

[RocklandCompRepair]

So here is what I am seeing, and what I am thinking has been done and needs to be done.

He has a personal Gmail account.
His @p.com is setup as a google apps account, at least for email use.

He is currently signed in to both his personal and his @p.com google apps account.

He has another domain and wants to use the email from it, we'll call it @newdomain.com. He wants to access this email using Gmail (google apps) the same as he does his @gmail.com and his @p.com addresses.

Am I correct so far?

If I am, then you need to:
A: Create a new google apps accout for @newdomain.com - which will cost him money as google apps no longer allows the signup of free apps hosting.
or
B: Add the @newdomain.com to his existing @p.com google apps account so that he can have hisname@newdomain.com and access it vie gmail interface.

Let me attempt option B and I will get back to you and let you know how it goes. I really do appreciate your help very much. I will get back to you ASAP!

 

[seedubya]

The graphic you posted is simply a standard Gmail multiple login setup. http://support.google.com/accounts/bin/answer.py?hl=en&answer=1721977

I think where you and he are confused is as SAG says - To be actually logged in to the Gmail interface using a non-gmail domain email address one MUST have a Google Apps subscription for that domain. Up until a few months ago it was free for up to 10 users however that has now all changed. The only option now is a paid subscription of $50 per year per user (1 user minimum).

So your options are
1) a paid subscription for his new domain which will allow multiple logins using gmail or
2) what I posted the first time - he can use filtering to drop all the mails for that address into a separate sub folder.

He could also just sign up for gmx.com. It has a pretty nifty online email client which allows checking multiple email accounts from the same window.

 

[mikeroq]

Once you do that, it will show up under a label in your gmail.

Since he can click up in the corner, and switch accounts, he is signed into his gmail and the google apps for his domain.