[BUG] Acer Travelmate 8473 not charging WIN10

[GRIMTECH]

Hey guys
I've got a got feeling its a windows 10 fault causing it not to charge, as it has recently been upgraded to windows 10, client brings in not charging so at this stage I thought battery is old so I replaced with a genuine battery, and not a sign of charge going to new battery, charger runs laptop fine, but only thing I can think of is recently updated to windows 10, that's all good but I don't see how it would stop his old battery and my new genuine battery from charging, has anyone heard of this? is there a fix from Microsoft or Acer as i haven't been able to find one, any help would be greatly appreciated more then you could imagine, makes it hard when the client keeps ringing morning and evening lol

PS: its been in workshop only two what is with people and no paitence

 

[Porthos]

Are you using the genuine Acer charger?

 

[HFultzjr]

Sounds like a hardware issue.
Boot into a live Linux CD and see what happens.
Probably same thing.

 

[frase]

Have you tested the DC & Charger with a Multimeter? Just in-case it is just a coincidence in regards to Win10.

 

[Pacific Blue IT]

Usualy the power adapter is at fault

 

[Larry Sabo]

I've had an AC adapter that put out the correct 19v when not connected but would not charge the laptop. Need to test it with a suitable load if using just a multimeter to test the output. Try a known-good adapter.

 

[GRIMTECH]

no, it's not a genuine charger now I think about it, I shall order a newbie genuine ... thanks for the input guys

 

[HCHTech]

Need to test it with a suitable load if using just a multimeter to test the output.

I wish it were easier to actually do this. The inner-engineer in me grimaces every time I would like to do this, but just test with a good adapter instead, and it fixes the problem. I'd like to see the actual confirmation of the problem. I wish someone made a rig you could put inline with the adapter that had contact points for a multimeter so you could test it under load easier than disassembling the laptop and trying to measure voltage on tiny little contact points that are different for every laptop. ¯\_(ツ)_/¯

 

[Larry Sabo]

I wish someone made a rig you could put inline with the adapter that had contact points for a multimeter so you could test it under load easier than disassembling the laptop and trying to measure voltage on tiny little contact points that are different for every laptop. ¯\_(ツ)_/¯

I think your right -- swapping in a known good AC adapter takes a lot less time than connecting up a jury-rigged resistive load with test points, and is all that's needed.