Windows Live Mail 2012 Issues

frederick

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Phoenix, AZ
Problem: Can't view received emails, can't send emails. I can write them, but once you click on send, it says that the email you are trying to send to doesn't exist.

When you try to view received emails, it can't open them. Says an error occurred. Log file is empty as far as this.

What I've Done: Beat my head against the wall tell there was no more wall. I've done the repair, no luck. Done fresh install, using command line, control panel, and the downloadable executable, and rebooted the computer so many times that I've grown sick of the windows tone and have since lost the speakers. I've made sure the appropriate ports aren't blocked, I've made sure the right services are running. I've scanned this thing for every piece of malware, from the common cold to the one step dead virus just to make sure it wasn't that. The application opens fine, it closes fine. But everything in between done broke. I've restarted the program enough times to know it takes 4 seconds to get the splash screen and 3 more seconds to get past that. I've scoured the hell out microsoft of this issue, and tried every fix, even if I didn't have the problem. I've talked to several people already at Microsoft, and said to them "if you say re-install it, i will hurt your soul".

Other things of note: Everything on the computer has to be executed with "Run as Administrator", this is another reason for the "Hunt For The Red October: Rootkit Edition". I have not disabled UAC, but notepad shouldn't need me to run it as administrator on the administrator account, and UAC is at near bottom.

Honestly, out of ideas on this one.
 
First thing for me would be to create a new user profile and setup the email account in windows live mail in there and see what happens.
In saying that though, from what you've said about the run as admin thing, I'd say it's probably not an issue with live mail but something else going on.
 
Ok, tried it on another account. Same issue. First I made a standard user account, wont let the person run Windows Live Mail without admin permission. Enter the admin credentials, and guess what...same issue. So then I get rid out of that account altogether. And I create another admin account, same thing with windows live mail.

New errors, finally:
ESENT event ID 485, wlcomm 3632, <windows live contacts folder path> an attempt to open <windows live contacts folder path> is denied access.

Same error with wlcomm 5028, 4488, 3596, 3784, 3632.

ESENT event ID 455, wlcomm (same ones as above), <windows live contacts folder path> error -1023
 
Have you done a hard drive diagnostic? Maybe some weird corruption of some sort do to HDD failure.
 
I did that early on as part of another service. It wasn't until later in the service they wanted this fixed as well.

I'm leaning towards a nuke from orbit approach, but considering, with this client, we have had to do that twice already...I'm not sure if he will be happy with it.

The first nuking was caused by a rootkit and all it's buddies that had done so much damage, that removing the malware caused the OS to just fail, and could not be repaired. This was the result of another tech company saying he didn't need anti-virus protection because they provided a false security because he would get infected anyways even if the AV said it protected against those things.

The second nuking wasn't a nuking necessarily. The hard drive had spun it's last spin, and was done. The computer is only 2 years old, a HP All-in-one.
 
Maybe try resetting permissions? subinacl?

Edit: or push client towards Thunderbird/similar.
 
I've got the client using Thunderbird at the moment, but said client is very adamant about having Windows Live Mail working again.
 
I've had good luck with SFC /scannow , perhaps you should try that.

Also, uninstall with geek uninstaller. It will check the registry for other items.
 
SFC > all good
Geek uninstall > same thing
MS FixIt > what a fail
secedit > nothing

I appreciate the help guys. I'm really thinking that a orbital nuclear strike is in order. Windows Updates wont even install now.
 
Yes, a nuke and pave may be the way forward as it appears that the Live Mail problems are a symptom of a big Windows issue.
Before that, have you tried Tweaking.com's AIO Repair Tool?
 
I wish I had seen this thread earlier. I had this exact issue a few days ago. The fix for me was to remove and re-install the Windows Live ID Sign In Assistant.

Edit: or maybe it had a "Repair" option in the Control Panel for the Sign In Assistant, I don't recall the exact details now. Either way, that's where the problem was.
 
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IT HAUNTS ME!!! When you open windows live mail, it wants you to enter a windows live ID. When you try to send an email, it wants a windows live ID. Its actually annoying (both for me an customer...but I want this issues over with already). I informed the customer "you can always get a windows live ID, and just never use it". He doesn't want to do that. Ok, fine. Not a windows live pro, not a program I actually care about considering Outlook and Thunderbird are a million times better for email. Anyone good with this program that can at least give me a starting point?

His gmail account is already set to the default. Using google produced nothing of significance to fixing it other than "get a windows live ID".
 
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