Windows 7 Update KSOD

[ClickRight]

Ok, client's Windows 7 SP 1 x64 notebook. HP g61. Came in not booting, updated the BIOS to the latest version (supposed to resolve the issue) and shutdown the machine. Windows started to install updates... oops! Oh well I'll just let them go through. They go through, I turn it back on to make sure it still boots ... Get a KSOD great!

So I boot into safe mode, it reverts and then I can boot normally. Log in and it wants to install updates again. I pick only one and get it to restart. KSOD again! I booted into safe mode and removed Avast! (The last thing the client installed) reboot, and load Windows normally -- great. I decided to try another single update (different than before) SAME thing -- boots to a KSOD!

I have tried chkdsk - no errors found. Safe mode: works - only way to clear KSOD, but now I need to get the updates installing. I'm going to try a sfc and then a safe boot. Any other ideas?

 

[ClickRight]

Great... so I decided to try a safe boot first since that's the fastest. Now it KSODs in normal mode and safe mode hangs on "Please Wait..." Just not my day I guess!

 

[CLC]

Silly Question, but now that it will not start up at all, have you tried booting with a Windows 7 SP 1 x64 DVD? If you don't have a regular copy you can download the ISO at my digital life.

I think I had this problem a while back and once I got it too boot into normal I uninstalled SP1 and then did and upgrade install with a digital river ISO and activated it with the customers product key.

Not sure if that's all legit but it worked. Might have been overkill but I was sick of working on it. Just remember if you do this you need to use the Win 7 x64 regular disk not the SP1. Oh and download the full version of SP1, don't use windows update.

 

[ClickRight]

Silly Question, but now that it will not start up at all, have you tried booting with a Windows 7 SP 1 x64 DVD? If you don't have a regular copy you can download the ISO at my digital life.

I think I had this problem a while back and once I got it too boot into normal I uninstalled SP1 and then did and upgrade install with a digital river ISO and activated it with the customers product key.

Not sure if that's all legit but it worked. Might have been overkill but I was sick of working on it. Just remember if you do this you need to use the Win 7 x64 regular disk not the SP1. Oh and download the full version of SP1, don't use windows update.

Ended up booting up into recovery mode and starting a system restore back to Nov 13, the 2nd to last restore point before it crashed--then I had to leave the office. Will find out tomorrow if that was the right move or not!

 

[CLC]

Ended up booting up into recovery mode and starting a system restore back to Nov 13, the 2nd to last restore point before it crashed--then I had to leave the office. Will find out tomorrow if that was the right move or not!

If you get it up and running I would still go for the full version of SP1, I don't know where I read it, I read so many damn articles, but some kind of update loop issue.

 

[TechLady]

Interesting. I've been seeing a number of Windows updates AND Avast causing BSODs on a lot of Win7 machines lately. On the Avast side, one source seems to be aswmonflt.sys and the other is aswtdi.sys. I still haven't figured out which Windows update is doing bad things. I have used Avast for a long time and this does not make me a happy camper

Anyway I'd be interested to know if you find Avast has a role in those BSODs.

 

[ClickRight]

Ended up booting up into recovery mode and starting a system restore back to Nov 13, the 2nd to last restore point before it crashed--then I had to leave the office. Will find out tomorrow if that was the right move or not!

Evidently this was the WRONG move to make:



This laptop is officially the bain of my existence today--I'm flipping ****** this was such an easy job before this happened!

 

[ClickRight]

OK, booted into safe mode with command prompt, opened explorer and was greeted by "System restore has been completed successfully!" OK weird but perfect!

I ran the Avast removal tool and rebooted -- it booted into Normal mode no problem.. YAY! Then I ran SFC /scannow -- no problems found YAY! I rebooted.

It started to install updates... NO! They installed, computer rebooted fine, entered the password, and now everything is FUBAR.

- Can't search on the start menu, can't open the task manager, even clicking on the "power" icon bring up a weird box that takes up almost the whole screen.

EDIT: Rebooted and I'm back to the KSOD, it's definitely one of the updates that's causing the issue...

 

[CLC]

Are you getting an error code?

 

[ClickRight]

Are you getting an error code?

None at all. I just re-traced my steps and did the system restore back to the same date I picked last time and I'm @ a KSOD again! I'm doing a system restore from safe mode now because of the System Restore error I got from the recovery environment. *crossing my fingers*

Edit: That system restore completed successfully and I'm logged in Normal mode! Am going to do a safe boot and investigate the updates available to try and fund the culprit.

 

[ClickRight]

OMG I can't believe it! Booted up into normal mode no problem after the system restore. Removed avast, did a safe boot, and made sure no updates installed. Rebooted the computer to another Black screen of death! WTF!?

 

[ClickRight]

Well I don't know what I did (aside from wasting 4 hours of my life) but it's working (don't you hate it when that happens!) I booted into safe mode, cleared temps, cleaned registry (ccleaner) ran the Windows update fix from D7, as well as re-registered some system files. Rebooted and the machine ran like a dream! Installed all updates and then more, and more, and finally they all installed and the computer boots and works perfectly now!

I wish I had a more clear answer for what worked, right now I'm just thankful for D7