Windows 10 won't start after updates

[BT Computers]

Customer left room while updates were installing. Came back and laptop had restarted does automatic diagnostics then goes to reboot or advanced screen.
Under advanced there are no restore points. Can't do uninstall latest quality or feature update. Tried to run dism.exe. Cleanup-image option is unknown.
Don't know what else to try. Don't want to reload if I don't have to. Windows 10 Pro with a virtual box setup
for XP and an old proprietary software. Just setup a couple months ago.

 

[Porthos]

What AV is installed? I assume there is no IMAGE backup done/available?

 

[BT Computers]

Avast CloudCare and no current image backup.

 

[Diggs]

Have tried to boot in and out of Safe Mode yet?

 

[AlexCa]

And maybe try the good old bootrec commands:
bootrec /fixboot
bootrec /fixmbr
bootrec /rebuildbcd

 

[BT Computers]

Can't boot into Safe mode or ant other of the boot options. Tried bootrec commands.

 

[Diggs]

If there are no other boot options (command line?) then I don't see much else other than N&P. DISM should run from command line if pathing is correct.

 

[carmen617]

You could try a manual registry restore. I've had that work in the past. https://theitbros.com/restore-windows-10-registry-from-backup-or-restore-point/

 

[BT Computers]

I can run DISM from command line but it tells me Cleanup-image option does not exist.
Regback folder is empty.

 

[Porthos]

Avast CloudCare

Bet lunch that is an issue.

 

[BT Computers]

Bet lunch that is an issue.

If it is the issue. How do I uninstall Avast and get back into Windows.

 

[Porthos]

If it is the issue. How do I uninstall Avast and get back into Windows.

I only speculated on the cause(Avast) but not any cures.

My only thought is back up the XP VM file and start fresh.

 

[Diggs]

I can run DISM from command line but it tells me Cleanup-image option does not exist.

Is your syntax correct? Where are you telling it to get an image from?

What version of Windows? If not 1809 you might want to try command line KB4505056 (1809).

 

[BT Computers]

Is your syntax correct? Where are you telling it to get an image from?

What version of Windows? If not 1809 you might want to try command line KB4505056 (1809).

It's version 1809. Tried, Dism.exe /image:c:\ /cleanup-image Also tried with flash drive source.
Gives the same error doing /get-packages

 

[Markverhyden]

Did you run check disk? Or pull the drive, slave to another machine and run crystal disk or something similar. It's rare but I've had drives that have run fine for years. Then a large update hits new space with bad sectors.

Or maybe?

Dism /Image:C:\ /Get-Packages

Dism /Image:C:\ /Remove-Package /PackageNameKB######

 

[BT Computers]

Did you run check disk? Or pull the drive, slave to another machine and run crystal disk or something similar. It's rare but I've had drives that have run fine for years. Then a large update hits new space with bad sectors.

Or maybe?

Dism /Image:C:\ /Get-Packages

Dism /Image:C:\ /Remove-Package /PackageNameKB######

I ran checkdisk. Have not pulled or run Crystal disk. It is a Crucial SSD that was fresh installed about 2 months ago.
The dism commands like Get-Packages tell me option unknown.

 

[nerd2u]

Can you get to the advanced options and remove latest updates from there?

I had this last week and it would do its diagnosis then give me advanced options and allow me to select the option to remove latest updates.

This got it going again

Sent from my SM-G870W using Tapatalk

 

[BT Computers]

Advanced options remove latest updates fails. Tried all those options 1st

 

[Markverhyden]

I ran checkdisk. Have not pulled or run Crystal disk. It is a Crucial SSD that was fresh installed about 2 months ago.
The dism commands like Get-Packages tell me option unknown.

SSD? Move on. They aren't like spindles. If it was me I'd just image it to a spindle and see if I can rebuild from there.

 

[BT Computers]

SSD wouldn't affect dism and other file repair would it?