Windows 10 - Can't get rid of user at login screen.

[frenchscottie]

Customers laptop had the unresponsive start button and search box.
I created a new local account and checked all was working, which it was.
I then used FabsAutobackup6 Pro to copy user profile to new user. Checked all was well. Then deleted old user and files In User Accounts. I then re-created users Microsoft account and copied profile back and then deleted new account. Problem is the new account I created is still at login screen but wants a password which it never had. The new account shows up first to log in until you put in wrong password then the 2 accounts show bottom left and you have to select the proper one which is confusing customer - she is 92 - as I called it the same as her first name and old account has her full name.
I checked the profilelist in the registry and the new account was still there so I deleted it. But it still shows up.
I ran netplwiz and only the one account shows up and the "User must enter a username and password to use this computer" is not ticked. But account has password. I've googled the problem but get no joy as I've tried all things that's mentioned. has anyone come across this problem before?

 

[acscva]

I have had a few of these and used this fix:

http://www.thewindowsclub.com/start-menu-does-not-open-windows-10

 

[johnrobert]

Since she is 92 there won’t be anything fancy to setup and data is already saved

When you consider all the time spent it would be less work doing a re-install

 

[FremontPC]

Yeah, might be a box that got upgraded to Win10, many reports of that with some breaking again after a fix. Might be best to Fabs off to an external, nuke and pave.

 

[Porthos]

I have had a few of these and used this fix:

http://www.thewindowsclub.com/start-menu-does-not-open-windows-10

NOTE: After the November Update, if you use this method to fix this problem using the Appx PowerShell cmdlet, it may break your Windows Store apps. So we recommend that you do not try it now.

 

[frenchscottie]

Thanks for your reply's, but the problem isn't the start menu.
It is a new windows 8.1 laptop which she upgraded to 10, which then worked fine but now had the problem which I fixed, the problem is the user account. I would rather fix the problem than nuke and pave.

 

[Mr.Mike]

Thanks for your reply's, but the problem isn't the start menu.
It is a new windows 8.1 laptop which she upgraded to 10, which then worked fine but now had the problem which I fixed, the problem is the user account. I would rather fix the problem than nuke and pave.

Exactly my issue as well. And I continue searching for a solution for my client's dell inspiron 13 inch 2 in 1.

 

[johnrobert]

Since its activated download Windows 10 iso

When fixing computers you must always do it the easy and fastest way or you wont make any money.

 

[nlinecomputers]

When fixing computers you must always do it the easy and fastest way or you wont make any money.

This. Trying to "solve" the problem can make you broke.

 

[FremontPC]

The only thing I can offer here is that the Start menu problem is also peculiar to the user account. The system I was working only had the problem with a MS account. There was also a local account, but the start menu worked fine there.

Unless someone can come up with a clear answer soon, my approach would be the same. Fabs to an external drive, nuke and pave with Win10 from scratch. How many other delightful oddities await on an 8 to 10 upgrade? Even if you fix it, do you really know what the root cause was?

If you want to try to figure it out later, you could always make a disk image of the system, then do a hardware agnostic restore to a test system and have at it.

 

[frenchscottie]

Exactly my issue as well. And I continue searching for a solution for my client's dell inspiron 13 inch 2 in 1.

Well this was an easy fix, I decided to create a new Local User Account and when I did, the other I couldn't get rid off was gone. I then logged back in to old one and then removed the new one. So it's back to normal.

 

[frenchscottie]

Since its activated download Windows 10 iso

When fixing computers you must always do it the easy and fastest way or you wont make any money.

I have the Windows 10 iso but I don't want to go down that root as she has a lot of programs she uses and I don't want to reinstall.
I don't agree that it's always best to do it the easiest and fastest way. The easiest and fastest is to reinstall from disk.
The best way is to remove drive and clone it first, then do a backup of all her files then reinstall windows 10, then replace her files.
Not the easiest and fastest.

 

[HCHTech]

Is she using Avast?

 

[frenchscottie]

No, Norton.
But see 2 posts up it now sorted.
Thanks

 

[johnrobert]

Thats good to know

I never setup M$ accounts