Why do HP printers suck so bad lol

lan101

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I haven't liked hp printers in years other than enterprise laser ones seem fine...but today was something else. This is mostly just for everyone's entertainment really no other reason for the post lol.

So a long time client of mine that is nearly 90 already had an hp smart tank printer. Has had it 3 or 4 years and it still works well most of the time he said but a little finicky every now and then has to turn it off and back on...the normal crap you see with hp...so anyway he buys a new one which is a smart tank 7602.

He wanted to keep the old one around and also use the new one. No problem or so I thought. Basically was having a hard time getting the new printer to work with the normal installation and with hp smart etc. So I added manually with tcp/ip in windows 11. Great now it works....for now. Well then going to print to the old one all the sudden won't work. We ****** around for a good hour I'd say minimum...well finally figured out they only seem to work when the other one is off...so can't have both on at the same time. So I'm finally thinking ok good we've come to a solution lol...not so fast. So 3 different computers I all got to seemingly work by adding manually with the ip address...well now he'd like to print from the samsung phone...this thing has a mind of it's own. It might show up right away to print or it might not. If you piss around on the phone and add a new printer using ip it usually shows up...but then next time it might not.

The worst thing of all is I can't even recommend a brother printer because those have some strange issue with Asus routers. He has this super high end Asus router and it is really nice and does work quite well...but there's something strange about brother printers not working well with Asus routers because we'd tried one a few years back and he's still the only client I've had that had an issue with Brother...so after all that he decided he's gonna keep it for a few days and decide if he wants to take it back or not. I told him Epson was about the only other one to try for the tank printers. It's sad because the printer really does print quite nicely if you can get the stupid thing to work.

So to sum it up I think the computers will be ok but the phones are completely hit or miss if it decides it wants to see the printer or not. I did the same with my samsung phone as well and the results were the same. Power cycling the printer and the router seemed to make no difference in if it would work or not.

I swear if HP could hire Brother's team that designed their setup and under the hood networking code it'd be a fantastic printer lol.

So all that to say phooook HP and their smart tank printers lol. If I never have to setup an hp printer again I'd be forever grateful but I know I'll see another one all too soon.

I got to thinking about it after I left...and I mean these things have to have like a 90% return rate from people that buy them. There's no way in hell any normal person would've went through what we did today. They would have packaged it up and taken it back as defective. So I don't know how this can be a good business model for hp in the long run with this junk they put out.
 
We try hard to avoid the HPSmart app whenever we can, but have run into cases where it's the only way to get both printing and scanning working at the same time, lol. I'm old enough to remember the HP laser that were built like tanks - I swear you could run over them with your car and they would still keep going. I've run into 20 year old ones still chugging along, if you can find toner, that is. Then suddenly longevity did not equal shareholder value, and now they're all junk.
 
Yeah them old Laserjet 4 and 4 Plus printers....we had some in service long enough that the stats page would show well over 1 million pages printed! Gone are those good old says. Oh...and the HP Jet Direct external print servers...lol. That old webUI page.
 
That old HP still exists, but only in the commercial laserjet world. The home printers are all crap, stuffed with bloatware.

To make matters worse, USB printing on Windows is basically dead. So we're stuck trying to wirelessly join a cheap printer to the network to print to it, that's a whole bag of cats all on its own with the crap wifi chipsets they all use.

I recommend anything you can get plugged into an ethernet wire, and prints via the unidriver. That setup never breaks...
 
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