What's your malware removal process?

[Diggs]

+1 on testing the HD. I now fully test the HD on every PC that comes through the door. Wasted to much time over the years working on a computer only to find out the HD was dying. I don't charge anything extra for that either, but customers seem to appreciate knowing it was tested. I even list it on the Quick Books receipt as a service that performed.

Checking SMART or running a read/massage on every byte on the drive?

 

[GTP]

Checking SMART or running a read/massage on every byte on the drive?

Lol, what sort of "massage" do you give the bytes? Reiki? Shiatsu? That should keep 'em rollin'!

 

[Diggs]

The portable version is part of techbench.
https://www.malwarebytes.com/techbench/
https://www.malwarebytes.com/techbe...hProgramGuide.pdf?d=2017-10-06-15-32-35--0700

Malwarebytes need to put their pricing out front. Are they that embarrassed that they have to bury it that deep?

 

[Krynn72]

Malwarebytes need to put their pricing out front. Are they that embarrassed that they have to bury it that deep?

I just looked over that doc and feel like that price isn't as bad as I remember it. Have they changed it? $350 for a year including 25 resell licenses and bigger margins on additional seems fairly reasonable to me. Then only real negative is they don't offer a management console for renewals or monitoring. So when it expires and the customer renewed I assume Malwarebytes gets 100% and us nothing.

As for my removal process, I use UVK and this script:

 

[Diggs]

My BS meter starts acting up on any web page when I click on a header that says pricing and there is no pricing. Right there I start thinking they are a second rate act trying to hide something. In this case you have to click on Pricing then "Buy" just to see what they are selling....... With all due respect, Malwarebytes continues to drift away from my use and recommendations list.

 

[Krynn72]

My BS meter starts acting up on any web page when I click on a header that says pricing and there is no pricing. Right there I start thinking they are a second rate act trying to hide something. In this case you have to click on Pricing then "Buy" just to see what they are selling....... With all due respect, Malwarebytes continues to drift away from my use and recommendations list.

I'm with you. I just remember a thread on here where the pricing was posted and I remember thinking it was totally insane. But I don't use MBAM anymore either except in rare cases, and only recommend it to people who just cant help themselves from clicking on bogus downloaders. I do use and still love ADWCleaner though. I hope they don't kill that off with their grubby, money hungry ways.

EDIT: This was the thread I was remembering :https://www.technibble.com/forums/threads/malwarebytes-introduces-techbench.50846/

I guess the pricing has changed as well as what you actually get out of it.

 

[TechPJC]

• RKill
• Junkware Removal Tool
• ADWcleaner
• RogueKiller

• AutoRuns & Process Hacker/Explorer

• Zemana
• HitmanPro
• Various Repair Disks (Bitdefender, Kaspersky etc.)