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- Location
- BC, Canada
For example, on Thursday we had a new client "from out of town" come by around 3 or 4 pm. They needed some quickbooks files recovered from a completely dead laptop that day so they could take the files to their accountant to pay their taxes on time. We sold them a rush service job as we were very busy working on about 5 or 6 other PCs at the time and recovered the quickbooks file and some emails to their USB key.
The quickbooks file was current, larger than 16MB, and when we tried to open it, showed us the business name, client's name, and asked for a password. We thought it a bit odd that the client's name didn't match the person's name that came into the office, but the last name matched so we though "no biggie." We called the client to verify the findings and he said that's what he needed. The client left their laptop and hard drive with us in case there was anything else they needed and came by and paid for the rush service & file transfer.
Yesterday, said client comes back unannounced. My technician thought he was coming for his laptop, but was very surprised to hear when he said he was not happy and wanted his money back because it was not the correct file, just a sample file. When I came back to the office, I scoured his hard drive and found only that one quickbooks file which was obviously not a sample. I offered to zip it up and send it in email so he could have it immediately. He declined, saying he just wanted his money back.
That's when I did some research. Turns out some lady called from "his" number Thursday morning asking about XBOX repairs (which we don't do and don't advertise anywhere) my technician said she was suspicious sounding. Then when we looked up the client's name that was in the quickbooks file, we discovered that it was of another clients that tried to pull a similar stunt. He had dropped off a laptop for a DC jack repair, then called a few days later when it would normally be done (in this case it wasn't, I don't remember why) calling to cancel the work. Also, that same lady was answering "his" phone when I tried to call him.
Needless to say, I was not very pleased and their story was not believable (needed file for accountant, didn't get the right file, but now they don't need it at all!?) so I called back and told him the best I could do was send him the file again as that was what he paid for and what he received. He said no, and I said there's nothing further I can do for you.
Have you run into similar situations, if so, what do you do to combat them?
The quickbooks file was current, larger than 16MB, and when we tried to open it, showed us the business name, client's name, and asked for a password. We thought it a bit odd that the client's name didn't match the person's name that came into the office, but the last name matched so we though "no biggie." We called the client to verify the findings and he said that's what he needed. The client left their laptop and hard drive with us in case there was anything else they needed and came by and paid for the rush service & file transfer.
Yesterday, said client comes back unannounced. My technician thought he was coming for his laptop, but was very surprised to hear when he said he was not happy and wanted his money back because it was not the correct file, just a sample file. When I came back to the office, I scoured his hard drive and found only that one quickbooks file which was obviously not a sample. I offered to zip it up and send it in email so he could have it immediately. He declined, saying he just wanted his money back.
That's when I did some research. Turns out some lady called from "his" number Thursday morning asking about XBOX repairs (which we don't do and don't advertise anywhere) my technician said she was suspicious sounding. Then when we looked up the client's name that was in the quickbooks file, we discovered that it was of another clients that tried to pull a similar stunt. He had dropped off a laptop for a DC jack repair, then called a few days later when it would normally be done (in this case it wasn't, I don't remember why) calling to cancel the work. Also, that same lady was answering "his" phone when I tried to call him.
Needless to say, I was not very pleased and their story was not believable (needed file for accountant, didn't get the right file, but now they don't need it at all!?) so I called back and told him the best I could do was send him the file again as that was what he paid for and what he received. He said no, and I said there's nothing further I can do for you.
Have you run into similar situations, if so, what do you do to combat them?
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