Website feedback and yelp opinions?
- Thread starter tropicz
- Start date
TenYardFight
Well-Known Member
- Reaction score
- 185
We get customers every week but pay them nothing. We offer a yelp "deal" on our listing though.
Markverhyden
Well-Known Member
- Reaction score
- 11,098
- Location
- Raleigh, NC
So I'm currently with a $325 contract a month for half a year with yelp, but i barely got any calls. I'm wondering if yelp is just all hype or if my website isn't good enough and that's why I barely get any yelp calls and basically wasting my money.
Thanks for your time and feedback
http://www.modernpcrepair.com/
$325/month? Yelp? In this day and age I can't imagine paying that much to any single entity without some kind of lead/revenue guarantee.
Beyond that I don't think Yelp has that much traffic.
Have you looked at thumbtack.com? You can get listed for free. I see an average of 10 service requests per day but this area is pretty densely populated. You only pay for submitting a bid.
Markverhyden
Well-Known Member
- Reaction score
- 11,098
- Location
- Raleigh, NC
Your website? Looking really good there my friend. But one recommendation. Nothing wrong with that check list but it results in a lot of wasted space and a good bit of scrolling down to the bottom. Personally I would collapse it into 4-5 columns.
Yep, Thumbtack is pretty useless. Since I am in a very densely populated are there are tons of Pizza Tech's that I'm sure are operating somewhat under the radar so to speak. I initially bought about $20 worth of credits. Used them all up and never got a call. I was very selective about it. Only picked listings that looked like businesses. I'm thinking that it's like CraigList. Not my cup of tea.
I'm finally getting around to getting on the Web so to speak. Finishing up a logo design contest on 99designs. After that I'll put up a basic website and start working SEO as well. Every little bit helps.
I did take a look at your website. I'm not sure I'm the best critic because I have a habit of being "in your face" honest which some people find hard to handle. If you can handle it, here goes:
It's horribly bland and boring, unbelievably generic and incredibly forgettable. On top of that it completely betrays your company name of modern pc repair which is in itself generic, unimaginative and forgettable. Even the logo is completely generic and devoid of any and all meaning. You sat down at a logo slot machine and right click/saved the first thing it spit out.
I liked your testimonials, but even they too looked manufactured. They need a last name and possibly a city to not appear contrived. On top of that, being your greatest asset they should be displayed throughout.
It looks like you bought a clip art gun and started pulling the trigger at random. It's foreign, hostile, disinterested and uninviting. There's no color. No life. No pulse.
You highlight "the best price" when you should have highlighted "the best service" (if anything). The problem, however, is that you can't back up either one. They're disindigenous, meaningless claims that everyone and their uncles use, with no empirical data to back them up. They've become as stale as week old bread and any customer completely disregards such statements as being utter rubbish.
There's no compelling argument to choose you. What is your competitive advantage? If it's stale clipart and worn out buzz words, that's not a lot of motivation for me to pick up the phone.
Where's the calls to action? Why are you not directing me, telling me what it is that you want me to do? Why am I standing at the door going "what the hell do I do now?"
Answer these questions:
Why should I choose YOU?
What's in it for ME. Me me me me me.
How do I know you're not some little zit popping wanker sitting in his/her basement waiting for the next victim? Part of this you answered throughout your site, but it's buried and I lost interest long before I ever got there.
I would encourage you to work on the destination before paying people to get there.
Hope that helps.
erik777
New Member
- Reaction score
- 0
I like the look of the website. All of the colors go together and it has good navigation. Would lose the expanding "Make An Appointment" feature at the bottom of the Home age though. Also on a small screen the telephone number in the expanding "Make and Appointment" box wraps to a second line, which doesn't look too good.
gikstar
Well-Known Member
- Reaction score
- 410
- Location
- Ventura, California
Yelp works for us but we don't pay them anything. Yelp usually provides us with extra residential clients and some smaller business clients. Other than our website, we do not advertise.
You have to understand how people use Yelp... the majority of Yelp users choose the service that has the best ranking and is close to them. Since we have the most 5 star reviews in our area we probably get the majority of the calls.
We joined the BBB but it was of little value to us so we discontinued that.
So, we find Yelp useful but not worth paying for.
We are looking at using a service or a contractor to make cold calls for us as we are interested in growing.
You have to understand how people use Yelp... the majority of Yelp users choose the service that has the best ranking and is close to them. Since we have the most 5 star reviews in our area we probably get the majority of the calls.
We joined the BBB but it was of little value to us so we discontinued that.
So, we find Yelp useful but not worth paying for.
We are looking at using a service or a contractor to make cold calls for us as we are interested in growing.
Yeah, I don't blame you. Definitely rethink that page. The terms should not take that kind of priority as it sends the wrong message. Put a little link in the bottom corner somewhere that links to your terms.
In the about section, make it about. This is your opportunity to explain what it is that makes you a top choice. Talk about your history and successes. Put some company photos in there.
Nobody goes to an about page to read the rules of engagement.
ASAPDR
Member
- Reaction score
- 0
- Location
- Los Angeles, CA
Your site looks good, If you add data recovery services, it will look perfect!
Your PCMD
Well-Known Member
- Reaction score
- 3,387
- Location
- Gainesville, TX
I'm picky about websites, especially ones I build. So, take this with a grain of salt.
The header image, well, it's squished. And it honestly takes up more space than the pages "sections". I would shrink it.
The site itself? While not bad, I do not like the idea of one page websites. Nor do I like template websites. But I am an old school web designer where I code the entire site line by line. And I would defiantly add a Terms of Service and Privacy policy.
Testimonials. Don't like them and never use them because they can be 100% entirely made up. I have literally seen websites in our industry that use the same testimonials word for word or word for word with a different customer name.
Content. Not enough content. Sorry. I know in this day and age "some" may think less is more, and that may be true with other industries, but not ours. The more information you can provide a potential customer, the less questions that are needed to be answered when that customer walks in your shop which frees up valuable time, time that in our business equals money. We don't get paid to chit chat and answer questions - unless its a consultation. It's subjective I know, but I believe in that.
Don't be afraid to use content. Many of us here have well informative websites with great content. Don't be afraid to just DM someone here if you find content you'd like to use on your own site. I'll give you straight up answering and say you can copy anything from my website. Some of my content is from other members here, of which all I did was just ask politely and they gave their permission. I've had members ask me as well, and gladly gave my permission. We are all here to help one another after all.
Now then, yes there can be such a thing as too much content, but that too is subjective and will vary according to your demographic. I went through that issue with my site having just way too much content and cut my site down by a whopping 80%. There still is content, and more if someone chooses to read it with the use of modals. But the trick was to use just enough content to say what was important.
As far as Yelp! Well, it's a waste of money in my opinion. But again, it's demographics. Here where I am, most use the Facebook reviews and everyone here can agree that the your best advertisement and review is not from a paid service or any service at all, but from word of mouth. You cannot pay for that even though it's priceless.
So, as I said in the beginning, take what I say with a grain of salt and all of it is just my opinion. What matters most is what YOU think and decide.
The header image, well, it's squished. And it honestly takes up more space than the pages "sections". I would shrink it.
The site itself? While not bad, I do not like the idea of one page websites. Nor do I like template websites. But I am an old school web designer where I code the entire site line by line. And I would defiantly add a Terms of Service and Privacy policy.
Testimonials. Don't like them and never use them because they can be 100% entirely made up. I have literally seen websites in our industry that use the same testimonials word for word or word for word with a different customer name.
Content. Not enough content. Sorry. I know in this day and age "some" may think less is more, and that may be true with other industries, but not ours. The more information you can provide a potential customer, the less questions that are needed to be answered when that customer walks in your shop which frees up valuable time, time that in our business equals money. We don't get paid to chit chat and answer questions - unless its a consultation. It's subjective I know, but I believe in that.
Don't be afraid to use content. Many of us here have well informative websites with great content. Don't be afraid to just DM someone here if you find content you'd like to use on your own site. I'll give you straight up answering and say you can copy anything from my website. Some of my content is from other members here, of which all I did was just ask politely and they gave their permission. I've had members ask me as well, and gladly gave my permission. We are all here to help one another after all.
Now then, yes there can be such a thing as too much content, but that too is subjective and will vary according to your demographic. I went through that issue with my site having just way too much content and cut my site down by a whopping 80%. There still is content, and more if someone chooses to read it with the use of modals. But the trick was to use just enough content to say what was important.
As far as Yelp! Well, it's a waste of money in my opinion. But again, it's demographics. Here where I am, most use the Facebook reviews and everyone here can agree that the your best advertisement and review is not from a paid service or any service at all, but from word of mouth. You cannot pay for that even though it's priceless.
So, as I said in the beginning, take what I say with a grain of salt and all of it is just my opinion. What matters most is what YOU think and decide.
ComputerRepairTech
Well-Known Member
- Reaction score
- 804
- Location
- Columbia, SC
I honestly don't like the map, I think its a bad idea because it shows one of your competitors. You don't want a customer to accidently go to the wrong location. The website is acceptable, it appears to be perhaps a template modified by someone without the gift of artistic talent with fonts and text placement (thats nothing against you as most of us do not have that gift either).
ComputerRepairTech
Well-Known Member
- Reaction score
- 804
- Location
- Columbia, SC
Never under estimate the power of reviews especially the ones that he can link to. See those google reviews he has? for example if he puts the review by jonathan with a link that goes to https://www.google.com/maps/contrib...6!1m5!8m4!1e1!2s113699616063910579448!3m1!1e1 the user can click the link to see it and believe it or not this really does help quite a bit.
Your PCMD
Well-Known Member
- Reaction score
- 3,387
- Location
- Gainesville, TX
I agree, however, the testimonials are not linked to anywhere as they aren't hyperlinked. All his links to like Facebook or Google+ are located at the very top and bottom of the page, no where in between. And the top links disappear when scrolling. Look at my site, I know, selfless promotion, but you will see my Google+ and Facebook links are on page at all times and easily clickable to view. No matter if you remain stationary or scroll up or down. Not saying that's what he needs, but it would be more beneficial to do that than for anyone to only view it at the top or bottom of the page.
jfm
Active Member
- Reaction score
- 114
- Location
- Montreal, Canada
Buy yourself some quality images and icons !
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