TSOhost (vidahost) problems

purdybread

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Anyone else experiencing problems with TSOhost lately?

I was originally a Vidahost customer and had a reseller account, never had many problems and when I did they were quick to resolve.

However since the merger with TSOhost I seem to be having almost daily issues. Sites sporadically dropping out, slow to load etc, support has became slower too.

I also needed to run a later version of PHP for a couple of sites, so I was told I would need to have my reseller account account moved to a newer server, ok I thought. However now as I start changing DNS records to point at the new server migrated sites are taking 20 seconds plus to load!!

I tried a blank wordpress install and it takes just as long. I dont know if this is an isolated incident with myself or if there are more wide spread problems. I am having to open a ticket several times a week at this point, and then argue to get the problem resolved correctly. I really at this point just want to jump ship and migrate sites to another host, however that would entail a lot of headaches with customers email settings etc.

Anyway rant over, just enquiring if others are having issues, if so then it may be time to start planning a move.
 
TSO have gone down hill recently (last couple of years). I've still got my main site hosted with them but thats moving within the next month or two (having it redesigned).

I've moved my hosting over to cloudabove. Can't fault their service and their support staff are on the ball.
 
I logged many complaints with tso, moved my site to krystal too and no problems at all! More expensive but for what it costs extra in a year makes you that back when a customer clicks your Google result and it doesn't load...
 
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