Trend Micro install won't complete

[mikeroq]

So I had a laptop come in. Had one of those fake repair viruses. Easily took care of it and cleaned it up. Then I saw her Trend was up to date and subscribed but she was using an older version of the program. So I decided to upgrade. I should have uninstalled the old version of Trend first, but here is what I did.

OS: Windows 7 Home Premium 32 bit

So I start the installer, and it uninstalls the old version of trend for me, then reboots and starts the install. Then near the end, not sure exactly when, it says installation failed.

Error 1603, 3002 (or 3003 can't remember since I am at home).

It partially installed since Trend is running the in tray but it will not open and there is no entry in the start menu or installed programs.

So I killed the trend processes and deleted the folders and registry entries. Rebooted and tried it again. Failed.

I've tried:

chkdsk
sfc /scannow
Fixit for program installs

Tried steps in these:
http://esupport.trendmicro.com/solution/en-us/1058896.aspx
http://esupport.trendmicro.com/solution/en-us/1059370.aspx

I'm sure I have tried more but I can't remember as I tried installing it about 8 times and it is getting a little aggravating. I probably should have tried to reinstall Windows installer.

Last thing I did is I started an in place upgrade of Windows 7. So I will see what I can do tomorrow.

What are your thoughts?

 

[NYJimbo]

Did you follow this one ?

http://esupport.trendmicro.com/Page...sions-of-Trend-Micro-products-in-my-comp.aspx

 

[mikeroq]

I tried that but it didn't work.

 

[ComputerRepairTech]

did you check image file execution options in the registry?


Edit: Is it necessarily a bad thing that Trend Micro won't install?

Eh? Eh? High-Five!

 

[mikeroq]

did you check image file execution options in the registry?


Edit: Is it necessarily a bad thing that Trend Micro won't install?

Eh? Eh? High-Five!

No I haven't. But they did pay for it lol.

 

[ComputerRepairTech]

No I haven't. But they did pay for it lol.

Check it, previous virus may be blocking some files for trend micro there.

 

[mikeroq]

Didn't see anything for trend. Removed the remains again. About to try again, downloading the installer again.

 

[mikeroq]

It finally worked. Looks like the in place upgrade fixed the problem!

 

[NYJimbo]

Eh? Eh? High-Five!

Yeah, it's cute until it starts to stink up the place. Bury the damn cat already.

 

[ComputerRepairTech]

Yeah, it's cute until it starts to stink up the place. Bury the damn cat already.

Aww I was just looking for a highfive picture but the only other good one I found was Barney Stinson bringing his hand up with a caption something along the lines of: The most legendary high-five ever! which I thought was too much for the post